Virginia H.
Number one--although I left my number…
Number one--although I left my number for a call back from customer service, I never received one. When I called back, I had to hold for over 40 minutes. I don't know what has happened to this company, but it really seems to have gone downhill. I had one of the original TAGG trackers so I know. I was sold a Whistle 3 literally days before the new Whistle GO/Explore was released. I asked for and received a $50 credit. It was less than obvious how that credit would be applied when I received a listing for the product at full amount. I had to write back at least 3 times before it was adequately explained to me that the credit would not show up until I made my purchase. Why was this so difficult! Level of communication of customer service seems to have really decreased. I used to feel like I was speaking to someone on site who knew what they were talking about, instead of having to look everything up. Please get your act together. I like your product, BUT there has to be better customer service available to deal with issues.