WhistleReviews of whistle.com

I went on the site to purchase a new collar for my dog. I did not see anywhere that Whistle has discontinued the first gen module. I bought the collar and when I received it the module did not fit. I had to call customer service that's when I found out not only are the modules not being produced buy collars are not offered anymore as well. It would have been very clear to have a notice on the site to inform the public about these changes.

Customer service is shut down so I couldn't arrange getting a new order when there was an issue with delivery with my first one

UPDATE. I have now now ordered a Fi to replace this as I have been waiting since June 4th for a replacement. Was told on June 14th they will send another one expidited. Still no tracking. I am reviewing here because I can find nowhere on their site to review this product. DO NOT BUY THIS PRODUCT. I bought a Whistle go explore in July of 2019. I have had to return it 3 times now as the lug that connects to the collar keeps breaking. They do send you a new one but that means you without your tracker for at least a week. Now my warranty is about to expire and I will be left with a useless piece of plastic since I can't connect it to the collar any more. Support told me that the lug breaking is a know issue. It doesn't show as a known issue on their website. It is very frustrating when you need this device and it just keeps breaking. It is made from injection molded plastic. The lug should be made from metal like the collar receptical. Liked it at first but will be switching to a different brand when this one breaks. None of the mine have lasted more than 3 months.

I never did get an answer. The bot couldn't understand. I emailed your sales office and was directed to the website...which directed me to the bot. I couldn't find an email to contact any sort of customer service. I did end up buying, but only because I can return the product. I HATED the web experience. Very frustrating.

So far you are not winning at customer service. I’ve already written to to to tell you why and called twice with no results yet. At this point I’m planning to return the device if someone can’t call me and get this resolved. There is plenty of competition on the market.

‪DO NOT BUY A PRODUCT FROM WhistleLabs They refuse to honor their warranty, have a disrespectful customer support team, and have a support team that can’t access customer accounts according to them. I WILL BE SWITCHING TO Fi Smart Collars! I will be ordering a replacement and disputing the charge. They have no customer support email anymore so you must reach out through a bot, then the customer support team swears the device isn’t faulty without even looking at the device. THEY REFUSE TO HONOR THEIR WARRANTY OR HELP CUSTOMERS! UNLESS YOU WANT TO BE STUCK WITH USELESS JUNK, DO NOT use Whistle‬

The tracker can't find itself. My dog went running on our farm and came back without her bright pink harness with the Whistle tracker on it. No big deal i thought, I'll just track it and go get it. Wrong. The tracker app showed it in the yard between the house and the driveway. Not there, not anywhere to be found. I was lucky, I only lost a harness and the tracker. Imagine losing your dog and having the same results! This product does NOTHING but give you a FALSE SENSE OF SECURITY. You'll feel great about having it until you have to use it. Like I said, a false sense of security. I contacted support and all they could do was offer me 20% off of a new unit! What???!! Spend more money on a product that clearly does not work? They are out of their minds. That is literally throwing good money after bad. Take my advice and run away from this fraudulent product. If you ever do need it it will only end in heartache. If the tracker can't be located, how will it help you locate your pet? You may as well set fire to your money. I'm saving up for a Garmin tracker. While it is super expensive, my hunting buddies swear by them. My dog is priceless to me, so I'm going to round up the resources to buy one of those.

Battery life totally underperformed what is advertised. Whistle GO explore, advertised as "average life of up to 20 days" ran out in 8 days, when it spent 90% of the time in wifi power saving mode and never left cellular coverage.