WhistleReviews of whistle.com

**Update : Had I feeling I would be back here. DROPPING TO A 1 STAR REVIEW, Less if I could. It's now been a few days. I have twice emailed in a photo of the front and back of the unit as requested; NO RESPONSE from Whistle. Called them but have received No call backs, no email responses, NOTHING, but as you can tell, they quickly reply to me here (trying to 'look good'), but all they do is tell me to call, which gets me no where. Maybe THEIR support should reach out to me?? Absolutely HORRIBLE Customer Service and I suggest to stay FAR AWAY from this company. Recently upgraded from the Whistle 3 to the Whistle Go Explore. What a mistake. I am on my 2nd unit, which was like pulling teeth to get them to send me after we had so many issues with the first one. So 2nd unit comes, it takes 16 hours to charge fully (I even went out and bought a new USB charger for it). Then it sent 2 alerts, over an hour apart, that the battery was fully charged. So we put it in Kittie and she's out all day. We received 2 alerts when she was doing her thing, but strange, no sound and no vibrate on phone, even though notifications from whistle are set to. At least 10 times when we manually refreshed her location, it spun for 8 - 10 minutes and then a silent notification that it could not communicate with the Whistle. And they've tested our area's cellular strength and there is nothing wrong with it. It also seems not to pinpoint her well, one 'ping' came back that she was down a few streets she could never get to. I'll call support tomorrow AGAIN, but from experience, it is NOT fun talking to their support. They are 3rd party in-home call center people who read from a script or a book. They look up your issue and tell you what Whistle wants them to say. Even though this is the 2nd new unit, I guarantee they tell me to do a hard reset, charge it fully again (which will take another 16 hours), just to experience the same exact thing I am now.... Then I'll call them back to tell them it did not work, and they'll try another 'pre-written' task that does nothing. The unit (2nd one) is NOT working properly. The App is not alerting correctly. I may ask to downgrade to the non-Explore one just because it's not a coincidence that 2 brand new units have so many issues ... I hope they allow me to OR I hope they fix the issue with a PROPERLY WORKING version of the one I already have and paid for. If they reconcile the issues, then I will come back here and update my review, but for now 2 stars, and that's being generous.

I bought the product on July 10th and I didn’t receive until today July 28th I called Whistle and they said that they don’t know since it was with USPS. I paid almost $100 and I don’t have the product.

The product feature set for the Whistle GO Explore is trying to do too much, and therefore it doesn't do enough of the important things well. My experience with the Activity Tracker has been horrible and inconsistent. I can't get Customer Service to take my feedback seriously enough to have a QA or Engineer look at the problem. We've gone through all the trouble shooting items and can't identify any issued with the Whistle setup on my wifi Network. Apparently the Whistle Unit is having trouble downloading data over wifi (or at least that's what I was told) but none of the network settings are wrong and in the Whistle App it shows that it's connected to wifi. In addition to the Activity Tracker - the Health Tracker doesn't seem to work either. My dog has been wearing Whistle all day, except in her crate overnight, with the battery fully charged, and the device has yet to return any data to the Health Tracker in the App. It only shows health data on the report, and even the report is only filled out 70% of days. I feel like all these issues can't be user error or system errors. Either I have a defective unit or the product stack isn't designed well enough to work reliably. I'm returning my Whistle and shopping for a different pet tracker.

I had a Whistle that broke a year ago. I ordered another. A year to the date, that broke as well. They replaced it. That one lasted 10 days. Then it broke, too. I was told that they could replace it again, but that since they weren't making this model anymore, it would likely just break, too, since they weren't bothering to upgrade or fix issues anymore. They suggested I simply purchase a new one, for more money. I asked for some kind of discount for the hours spent on the phone with them, as well as the fact that it was a completely unprofessional way to deal with a customer. They "generously" offered me the 20% discount that was already on their website for anyone to purchase a device. I'm not sure why they didn't tell me the first time it broke that this was like an Apple-scheme--just a way to make money by forcing you to upgrade. At least that would have been honest.

I purchased two Whistle Go Explore tracking devices. We live in the mountains of NC, my wife is a professional breeder of Golden Retrievers. We have 5 goldens and 2 are escape artists hence the GPS trackers. It took about a week for one dog to completely destroy one of the plastic devices. How? The device is a ready made chew toy attached to their collar. Easy target when playing. Whistle sent another at a discount. It took about one month for them to completely destroy both devices. How? Simply by playing around, chasing each other and play fighting. I complained but nothing can / will be done (other than offering another at a discount). So if you have one dog, live in the city, don't let your dog rough house with others or you might find your Whistle munched beyond use. If you have two or more active young dogs who play with each other be aware! They must be aware of this defect. If not - they don't know dogs. Good concept - did track down lost doggies but there are (or must be) other alternatives.

For about 9 months the Whistle 3 was flawless! Then all the sudden issues began arising. I am unhappy with the decline quality of service W the Whistle 3 I purchased. In the last 6 months the battery life has decreased and it shows breach of boundary when the dog is in fact in the house. Sometimes by 200 miles! Battery life has gone from 6 days to 1. I have contacted Whistle at-least 4 times and the response is always the same to reset the wi fi to the collar. I have not been happy decline in service. I have followed the requested instructions via customer service and the Whistle 3 battery issue persists

I had a Part that broke. Apparently. At the same time. The whole company went on vacation. I ordered the part. After. I got an email. Saying they are closed for 5 days. I’m still waiting on my item to fix my whistle. This is bad customer service. I would understand if this is a small mom & pop store. But it’s not.

Delayed shipping. Ordered and then got an email stating it wasn’t going to be shipped out for 11 days after buying. Didn’t state that on the pre order. Called customer service and got laughed at. Didn’t even try to help. Will be sending it back and telling people not to use this company. We have a lot of dog and cat friends since my sister in law owns her own pet grooming company. I would rate this a zero if I could all around.