WhistleReviews of whistle.com

I am happy with the location services and tracking ability, as well as weekly statistical reports. My only wish is for a smaller, sleeker control unit as well as a better night light perhaps in red or other.

Significant improvement over the Verizon Whistle system I had. I even bought a second tag for our other dog. The increased battery life makes life easier. Still, would like to have a way to find the dogs within the whistle zone occasionally.

Good Product for keeping track of your dog's daily activities.

While originally I posted a well-deserved, yet negative review, to complain about the poor service that received regarding the broken snap attachment that I was trying to replace and the four long days that I waited without a response from Whistle’s customer Service, I finally received a response and was satisfied with the resolution. It took slightly more than three weeks, from the day that the original attachment was broken (making use of my Whistle 3 device impossible) until finally receiving the appropriate part necessary to attach the device to my pup’s collar. After posting my original review I was personally contacted by a number of representatives who sought to satisfactorily resolve this issue. With the assistance of Suhkwinder, I finally received the appropriate plastic part in order to appropriately attach the device and a refund for the purchase of the part that I originally bought. Although I was asked to revise my review to reflect the efforts of Whistle’s representatives to resolve the issue, I had already planned to do it because it demonstrates the level of customer service that we all expect. Nevertheless, I stand behind my evaluation that the company does not deserve a perfect rating. While the company worked with me until I received the part that I was seeking in the first place, the issue of the website has not been resolved. In my original complaint, I pointed out that the website didn’t even mention the Whistle 3 device or its accessories and that the “Contact Us” portion of their website did not offer a phone number to call and the option to send an email does nothing to allow for direct communication with the Customer Service team. This led to my purchasing the wrong replacement part in the first place and waiting another five days to receive and discover this error. Not only is there no information on the site on how to purchase the correct replacement parts, but of course, there’s no information on how to make returns. To my knowledge, there is still no information pertinent to my case addressed in the FAQ link. Therefore, the next customers who have a problem will also find themselves in a downward spiraling loop of customer service frustration and uselessness! Therefore, Whistle’s website remains inadequate. It does not provide accurate information about all the products they sell; the customer service phone number does not necessarily provide an opportunity to speak to anyone at all; and the alternative forms of communication remain unreliable. For these reasons I deduct one star from Whistle’s rating. No customer should have to write a severely negative review to get the company to respond in the first place, and finally, until Whistle makes some changes to its website, the next customer will be frustrated and and angry too. This is unfortunate because Whistle products are amazing and poor customer service will deter future customers.

I love the style and extra features on my upgraded whistles. I did have a very difficult time setting them up and getting the family share to work again.

Had it for 3 days. Been able to locate my wandering Great Dane each day within a very short time. Only drawback is the track mode burns up the battery.

i have tried the link akc and I found the product very hard to work with and also the customer support was not there, I have only had to contact customer support once and talked to a real person and my issue was resolved that day, I extremely satisfied with your product

I'm a bit annoyed with the whistle 3. Apparently cell service in my area is poor but when I first bought it I didn't have issues and now it wont' connect. I am trying the newest whistle that runs on LTE 4. So I will see