WhistleReviews of whistle.com

UPDATE: in response to the Whistle reply - I already reached out to customer support 3 times prior to cancelation. Last straw was charging me $15 for expedited shipping on a device that never reached me and was neither sent via an expedited service. You can sell your LTE/G4 all you want but the design flaws and actual tracking capability is STILL subpar. I've been using Whistle for over 4 years. Recently upgraded to the Whistle GO Explore and the device broke from its attachment a day after I set it up. We also experienced significant delays in notification outside the safe zone - far more than the Whistle 3. Utter disappointment. I cancelled my subscription.

This product is not in real time as stated in the description. Very slow tracking.

Spent over $200 on whistle 3 collar including subscription and there is to much of a delay when My dog escaped from our yard. Tracking is late and your pet could write a good note by the time you "find their location" using the tracker. Forget using this product if you have a small yard. You have to use whistle "boundaries" to set property layout. Which is useless because we needed out dog to stay in our yard not whistle boundaries. AND FORGET TRYING TO GET HELP RETURNING THIS PRODUCT. I have tried for over a week to get a return label email. Just an email, and nothing friendly enough on the phone just to get you to hang up and think they where helpful. DO NOT WASTE YOUR MONEY!

I did not get a receipt confirmation. ???

I have been using the Whistle tracker on my dog for over 2 years, so I can say with confidence that this tracker is garbage, unreliable, and the company operates borderline unethically with their renewals. For the first year the tracker seemed to work reasonably well, but after that they seemed to start having software problems that never get fixed. We now only get notified about half the time he leaves the property, even when we put him in the car and drive away we don’t get any alerts. Sometimes it takes a half hour for the alert to finally send. When we are out walking the map shows him sometimes miles from where we are, what’s the point of having a tracker to find your dog if it can’t even show location accurately? Lastly be aware that the company after two years will charge your card for another two years without even a notification. When I called to complain and ask that my account be cancelled they stated that I would have to forfeit the entire two year amount because I approved auto-renewal. When have you ever heard of a company that doesn’t even send it a notification that your renewal is coming up?? Do yourself a favor and find a company that takes you and your pet more seriously than this horrible one.

Big fan in the idea... not as happy with the customer service and execution. The first 5 months were awesome. I knew where my cat was and I could always find her. then her collar fell off with three days of battery left. More if I wasnt using the flash feature while searching three nights in a row for the motionless collar. I was told to download a gps tracking app to LOCATE THE GPS COLLAR! After three days of searching in my neighbors backyard where the app said the collar was. The battery died. I was offered 20% off a new device! I explained it was their fault if there gps wasn’t accurate enough to be found. They fought and then gave me a “complimentary replacement” which showed up 5 days after they said it would. I had to call about 8 times. One person spent 15 minutes on the phone with me then never followed up with the email they promised and didn’t leave notes on my account. A new person picked up every time so I had to re-explain the entire situation every time I called. They ask who you are when you call and to verify your email EVEN THOUGH YOUR CALLER ID PULLS UP YOUR ACCOUNT. I felt like I was making an insurance claim with Progressive or Geico. I fully recommend getting this for your pet. As far as the hardware. It’s probably the best pet tracker I’ve come across. However, you are dealing with people who have very little authority and are bound by an automated system. Call in. Do not email. You won’t hear back!

The items I purchased were much larger than pictured online. When I tried to return them I have had a very difficult time getting a response and have waited almost a week and still have not received a shipping label to return my purchase. I am not satisfied with the customer service at all. All I want to do is return my unused tracker and collar and that seems like it won’t happen anytime soon.

My dogs have escaped a fenced yard several times by climbing or digging. Each time Whistle did not let me know for several minutes that they were out of their safe place. The last two days, I saw them at least a quarter mile away and when I looked at the app, it showed them at home, so I couldn't turn on tracking. When I was finally able to turn on tracking, it took over 5 minutes to update location. I live on a main road where cars drive fast. I had a dog that was hit and killed in front of me in September. I need to know immediately if/when they leave the property. Yet at the same time, I'm often notified in the middle of the night they have left, when they are right beside me (and I have a wi-fi extender as the recommended by Whistle). Today they dug another hole and escaped, and thankfully I caught them both after about a half hour, no thanks to their devices. One dog's Whistle had snapped off the holder and is lost. This is the second Whistle lost due to cheap construction. This Whistle was purchased around 6-7 months ago, yet they refused to replace it, stating they do not cover lost Whistles. Just a month ago, my other dog's Whistle Go Explore broke off the special collar I purchased to house it. Not covering lost Whistles, yet selling users an expensive product with a cheap piece of easily broken plastic to hold it, is quite the money maker for them I imagine. I'm spending hundreds of dollars and getting no peace of mind. * No timely accurate escape notifications. * Many false notifications. * GPS tracking shuts off. * Turning on tracking takes several minutes. * Product breaks off housing attachments, whether snap on, or twist on collar. * The app has several shortcomings too, such as trying to create safe places and points will not move, or not showing health data. When I called and spoke to a rep this time, I was told this is the limitations of the technology. I work for a pet shelter organization and keep trackers on all my dogs and fosters. Rescue dogs are prone to try and escape. I had previously recommended this product to all the pet owners and adopters I knew, because of my experience with escape artists. At the time I recommended the product, it seemed to work well. But in recent months it has failed numerous times.