WhisperKOOLWhisperKOOL® wine cellar cooling systems are designed exclusively for maintaining the ideal environment for the proper aging of fine wines. All WhisperKOOL® cooling systems are assembled in the USA. With over twenty years of wine cellar cooling experience, we have worked with contractors and customers on nearly every unique and challenging installation possible. Through this experience, we have developed new models with features which allow the units to operate efficiently while addressing installation challenges. At WhisperKOOL®, we are committed to the philosophy of continuous improvement. Our engineering staff works extensively with suppliers and component manufacturers to source the latest technology to enhance the performance and innovation of our existing products as well as development of new products.
WhisperKOOL (whisperkool.com) has 266 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Tim C.
Our thirteen year old cooler finally died. I reached out to Whisperkool and was helped by Iaana. She was extremely helpful, courteous and professional. Great customer service experience. Got my new unit ordered and on its way. Thank you Iaana.
Ronald B.
I have a 25 year old Vinotheque 500 Bottle Wine Chest where the right hand door was damaged by the gasket folding & causing the door to come off. I needed a new door gasket & the WhisperKool Service Team came to my rescue & made me a perfect replacement which allowed me to put my unit back in operation.
Response from WhisperKOOLDec 20, 2021
Hello Ronald, Thank you for your review! We are happy to know that you have had a great experience with Vinotheque and the WhisperKOOL team. Please let us know if there is anything else that we can do to assist you. Best regards, WhisperKOOL
Dennis S.
I have been a customer of WhisperKool for the last 14+years and have hade the great pleasure to work with Cindi Bent, Senior Client Service Specialist during that entire period on several wine cave projects from design to proper cooling units. My last 4200XLT lasted 11 years without an issue. Following its last gasp I immediately contacted Cindi for help, ideas and suggestions. After several e-mail exchanges with pics and discussion she gave me several great options. I chose to upgrade to the Extreme 5000ti and Cindi took the order and ran with it, getting in WhisperKool immediately, and her great follow up and follow back communications I had the unit delivered last evening all within a three week period, and that included the 8 days the unit sat in the delivery groups warehouse awaiting delivery drivers to load and deliver, no complaint in todays delivery world as they also communicated and the delivery driver could have not been more helpful and caring about getting it right. I do realize this is a rather long review but just saying “Good Job” and “Thank You” does not say enough. So for Cindi Bent, WhisperKool and AIT Logistics, Thank You and as I have told Cindi numerous times you have a Customer for life and one that will pass along the great results and great products to all that will listen. Dennis Silvis, Loudon, TN
Response from WhisperKOOLDec 20, 2021
Hello Dennis, Thank you for your review about Cindi! We are happy to know that you have had a great experience with WhisperKOOL. Please let us know if there is anything else that we can do to assist you. Best regards, WhisperKOOL
David S B.
I recently replaced a 12 year old WhisperKool 3000/XLT series with a WhisperKool SC4000. The old unit had apparently reached the end of its service life, cooling a ~1000 bottle wine celler. The new unit is a huge upgrade - its quieter, more powerful and more efficient. I hope this one lasts at least as long as the unit it replaced!
Response from WhisperKOOLDec 20, 2021
Hello David, Thank you for your review! We are happy to know that you have had a great experience with your WhisperKOOL product. Please let us know if there is anything else that we can do to assist you. Best regards, WhisperKOOL
Ben B.
I ordered the Whispercool SC8000. It came well boxed with all the parts and instructions. I am a handy guy and it was a breeze to install. It had to sit in a vertical position for 24 hours and after that it installed and started right up. Whispercool was responsive and shipping was fast.
Mike A.
These guys are CLASS ACT. Bar none, I cant give them more than 5, otherwise I would. I bought a unit from them in 1994. Worked like a champ until recently NO ISSUE. Then the cooling unit just stopped. I thought it might be the thermostat. So I ordered one, and nope. Then I called tech support (Cindi. BTW the most knowledgeable person in this field) and within few minutes we figured it was the cooling unit. Got a new replacement, she started the return on the thermostat as I didnt need it and (Rachel) followed up. AWESOME product needless to say but more importantly wonderful team to work with.
Jerry Van S.
Very responsive customer service, even during the pandemic. Unit is installed and working well, better than last version. Customer service was proactive in reaching out to customers to tell them of something that the unit does that could be confusing to users. Very happy,
Sandeep J.
Great experience with the company. they called me to confirm my cellar size and appropriate sized unit. Product was shipped on time as promised. Installation was easy and has been working great ... significantly quieter than the earlier unit I had from a Chinese manufacturer.
