WhisperKOOLReviews of whisperkool.com

I bought a Whisperkool SC3000i in 2018 after speaking with one of their reps who informed me that this unit would do fine in my 650 sqrft wine cellar. The unit worked great and I was very pleased, that is until the evap coil sprung a leak in June of 2021, one year after the warranty expired. WhisperKool gave me the name of an HVAC company here in Buffalo and sold me a new part. Problem solved at the cost of $800 and about 6 weeks without a working unit. Fast forward to November 24th 2021, The compressor dies lucky it is still under warranty, but here we are on December 17th and I still do not have a working unit. I need a backup unit because I cannot trust the Whispkool that I have to stay running, I them for a for a new unit and offered to buy one but at a much reduced rate. Their response sure they would sell my another one but they would only reduce the price by a few hundred dollars, plus they now say I should go with a bigger model because the one I bought on their recommendation, was probably to small. I have looked into buying from another company but I would have to make cuts in the existing frame of the cellar to accommodate the for different size unit. So It looks like I am stuck with WhisperKool. UGH! After this unit is fixed again I am on the hook for $1300 in repair costs. Plus my 350 bottle collection of fine aging wine has been without proper cooling for aprox 9 weeks between June and December. WhisperKool customer has be slightly less than helpful and the price they have given me for a new unit, same size or one size larger is just not good enough, I have counter offered but still have not gotten a response as of this writing. Anybody wanting to know more about my issue and troubles with WhispKool can reach me at I will be more than happy to speak with you. D.P Buffalo, NY D

Absolutely horrific customer service on the phone! It took me a month for somebody to get back with me to tell me what unit I needed replaced, and how much it would be. Then I tried to give them my money and I literally cannot get a response back from anybody! I have emailed 10 times and I’ve called three times and I am constantly put on a forever unending hold. I am afraid that if I do pay for my new unit which was almost $3000, will it ever come? And will it be the right unit that they’ve told me I needed? I have no trust whatsoever for this company. Good luck to you if you are going to try and even get through to this company.

Terrible customer support. My unit stopped working after a year. I called customer support, and after being on hold forever, had a very short call with a technician who said he'd email some information to complete. I completed it and emailed back. No response for a week. I emailed it again, and no response. I tried calling back, and every time I spoke to someone, I was put on hold and they never came back. I found a number to text my issue, which I tried and no response. It's been over a month now, with no working unit, no email replies, no text replies, and put on indefinite hold every time I call. UPDATE: I appreciate the reply below, but WhisperKool provided no option in the reply below for sending them my contact information, outside of publicly posting it here (which I don't feel comfortable doing). My name is accurate, and I have called and sent numerous emails about my issue, which include my contact information. I'm sure you can find it in your system.

Terrible customer support

Installed the unit on 4/21. Installation manuals and online videos are not accurate. My HVAC technicians were on "hold" for 30-40 minutes every time they called. After an all day installation - SYSTEM FAILED. On 4/26, we diagnosed the service valve failed. Sent a video of the failure to WhisperKOOL. Daily I had to ping them for an answer with 30-40 minute "hold" times. On 4/30, they finally "verified" their part was defective. 5/3 replacement parts were "processed." 5/8 the parts still aren't here. WhisperKOOL has abandoned my effort to get this system running. I purchased the WhisperKOOL 4000 Platinum and have over $3000 in the install (so far) - STILL NOT RUNNING. When the part finally arrives, I have to pay to rebuild their equipment at my expense and then submit a warranty claim. The paperwork in the box says there's a $250 cap on their liability. That is TWO hours at todays rate. It's 4-5 minimum to get this "brand new" unit fixed. NO HELP FROM WHISPERKOOL. If you buy a system from this company, you are on your own.

I’ve owned several units over the years and have had some success. However, the latest one they sent me was a lemon. They believe that cooling to 71°, less than a 10° variance from the outer room, is acceptable. They wouldn’t give me a full credit for the broken unit. Charged me 25%. A nightmare of poor customer service and unfortunately cheaply built products. A lesson learned. Never again.

I have had nothing but trouble with my units. The first one consistently failed to cool sufficiently despite having technically more capacity than required. The replacement unit appeared to already have mold in it and still failed to cool. It was suggested that I purchase a larger max unit. This unit cools but the control panel doesn't work. I have spent a lot of money installing three of these units, including twice paying for shipping, and still I do not have a workable unit. This seems ridiculous to me. I

Within one year this unit failed. Wisperkool refused to honor warranty with the pretext that the my installer turned in post installation paper work with two incomplete entries