WhisperKOOL Reviews | Read Customer Reviews of whisperkool.com

WhisperKOOL Reviews | Read Customer Reviews of whisperkool.com

WhisperKOOL reviews

Showing 186 reviews with 5 stars · Clear filters

Charles C.
Nov 15, 2018
I had the predecessor version (XLT) of…
I had the predecessor version (XLT) of the SC series and it lasted ten years. I like the design of the SC series better and the installation was very straight forward. The dimensions of the two units is identical. However, I do caution other replacement owners that use the ducting kit. The length of the ducting kit for the SC is much longer than the ducting kit on the XLT. I had to move the unit to the opposite side of my wine closet. This required a bit of carpentry and electrical work. Hopefully the SC is as reliable as the XLT.
Response from WhisperKOOLNov 26, 2018
Hello Charles, Thank you for your review! We are happy to know that you have had a great experience with our WhisperKOOL cooling units. We take pride in assisting our customers with achieving the best results and hope the new SC unit suits your needs. We will make sure note of the difference in the length of the ducting kits to make future customers are aware. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
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Sal R.
Nov 6, 2018
Very helpful and great service
Very helpful and great service. Thank you very much Whisper Kool
Response from WhisperKOOLNov 26, 2018
Hello Sal, Thank you for your review! We are happy to know that you have had a great experience with the WhisperKOOL team. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
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Dana P.
Nov 5, 2018
Great Customer Service
Our WisperKool 3000 unit developed an issue after 18 months of service. After some temperature measurements were taken, WisperKool sent us a new unit under warranty. Derek gave us great customer service.
Response from WhisperKOOLNov 26, 2018
Hello Dana, Thank you for your review! We are happy to know that you have had a great experience with the WhisperKOOL team. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
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CVN
Oct 30, 2018
Unit works perfect
Unit works perfect. Was not crazy about the call trying to upsell to the next units. But the unit works great.
Response from WhisperKOOLNov 1, 2018
Hello CVN, Thank you for your review! We are happy to know that you have had a great experience with your WhisperKOOL cooling unit. We take pride in assisting our customers with achieving the best results and sometimes that means the suggestion of a more powerful unit. We're sorry if our zealous nature came off in the wrong light. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
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Stephen M.
Oct 30, 2018
Excellent Service
Excellent Service. My cellar was not maintaining a desired 55 degrees. They quickly diagnosed that the unit was undersized and discounted a purchase of a larger unit. It arrived ahead of the promised date and went in without a problem. Now the cellar maintains 55 degrees and runs less than half the time.
Response from WhisperKOOLOct 30, 2018
Hello Stephen, Thank you for your review! We are happy to know that you have had a great experience with your WhisperKOOL cooling unit. We fully understand the variances in wine cellars that can impact proper cooling and take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
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Rich L.
Oct 30, 2018
Can’t say enough about whiisperkool!
Can’t say enough about whiisperkool!! My first XLT setries unit lasted 12 years with no issues. I just recently purchased a new sc 3000i unit to replace old unit and couldn’t be more happier with new model and customer support during the purchase process. Keep up the amazing work !!
Response from WhisperKOOLOct 30, 2018
Hello Rich, Thank you for your review! We are happy to know that you have had a great experience with your WhisperKOOL cooling unit. We are constantly working to improve the performance of our cooling systems and take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
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CdA M.
Oct 30, 2018
Excellent unit
Excellent unit. Very well made. Especially like the fact it is made in the USA.
Response from WhisperKOOLOct 30, 2018
Hello CdA Mike, Thank you for your review! We are happy to know that you have had a great experience with your WhisperKOOL cooling unit. We also take pride in the fact that our units are made in the USA. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
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James G.
Oct 22, 2018
a reliable product with excellent customer service
The company has a reliable product and excellent customer service. We recently had to replace a 12 year old Whispercool unit. My customer service representative sent me extensive information on how to troubleshoot my problem, and ultimately I replaced the older unit with the discount offered to existing customers. I’m very satisfied.
Response from WhisperKOOLOct 30, 2018
Hello James, Thank you for your review! We are happy to know that you have had a great experience with your WhisperKOOL cooling unit and with our support team. We take pride in assisting our customers with achieving the best results. Please let us know if there is anything we can do to assist you the future. Best regards, WhisperKOOL
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