Richard H.
Customer service is not aware
The product delivered was exceptional. If therev is a need to contact customer service... then the company fails. Customer service is not trained well. They were unaware of what is advertised or promised on the website and unwilling to look to verify what the customer says. I was able to use AI to figure out how to do what I needed to do. Just as the website advertised. My concern if this is what they are hiring in customer facing positions, what is the rest of the staff like. Reply to their reply. I gave customer service multiple opportunities. I was supposed to get a call ... never happened. I even reached out about the no call. Get your customer service department fixed. They currently drive business away.
Response from Whiskey LibraryApr 6, 2026
Hi Richard, Thank you for taking the time to share your feedback with us. We’re glad to hear you found the product exceptional, though we’re sorry to hear that parts of your support experience were frustrating. We always aim to provide clear and helpful guidance, especially when it comes to promotions, website details, and account-related questions. While it sounds like there may have been some confusion along the way, we appreciate you bringing this to our attention, as feedback like yours helps us continue improving how we support our community. If there’s ever anything you need help with in the future, you’re always welcome to reach out to our support team at [email protected] , and we’ll be glad to make things right. We’d love the opportunity to provide you with a smoother experience next time. Cheers The Whiskey Library Support Team.