MaKayla
Worst experience ever
I booked a room months in advance for a concert. I was notified two days before check in that they had accidentally double booked and mine was cancelled. Two days before. Literally the worst booking site I’ve ever used. Do not recommend unless you enjoy your trip being ruined two days before. Updated to add: Whimstay offered a credit of $25. I said that’s unacceptable so they upped it to a $50 credit. There’s no way I could ever trust this company to book with again so the credit means nothing to me. Also—the customer rep told me that the other booking was made 3 minutes before mine and the computer didn’t shut it down as an option for me when it should have. Whimstay keeps blaming the host but something doesn’t add up. I booked this room in February. My check in is supposed to be tomorrow (7/15). Yes, Whimstay sent me a “custom” list of venue options MILES away from where I had initially planned on staying. Thanks for doing a 2 second search. Appreciate your “efforts.” Supposedly they refunded the full amount but it has yet to show up in my bank account. I know it can take 5-10 days but that doesn’t help me right now to pay for alternate accommodations. Their booking system is flawed and needs an overhaul if they plan to stay in business.
Response from WhimstayJul 14, 2026
We're sorry to hear about what happened and understand how disruptive that was to your trip. This came from a double-booking on the host's end, which is their responsibility, and it's not something we take lightly, so we're following up with them directly to make sure it doesn't happen to someone else. The moment they told us, we refunded you in full, offered a credit from us, and put together options near the venue for your dates. We know that doesn't give back the time you lost, and we're here if there's anything else we can do for you.