WhimstayReviews of whimstay.com

Horrific experience overall! I booked a stay through Whimstay for The Cozy 2 Bedroom, Old City, Independence Hall, Philadelphia, PA. My Booking was for 3 nights, September 24-26, 2026. I didn’t check in until after 10pm on Thursday night. My family and I were in town for a graduation. After traveling all day, coming from Dallas, we entered the property and to our surprise the condition of the property was extremely horrible. The walls were dirty, floors were stained, the furnitures were stained, paint was peeling off from the bathroom ceiling, holes in the ceiling, and rust. The shower door handle was broken, mold in the shower, and worst of all bed bugs in the headboard and beds. There were countless wrongs in this place! It was late, so we had no choice but to wait until morning to contact our host and Whimstay. When I explained the situation to both, they asked me to take pictures and send. I sent pictures and a video. I told them I have to check out of this horrible place and I need a refund. Whimstay representative told me they will escalate the matter with the host and request a refund. The host told me they will contact management and someone will contact me regarding a refund. I left the property on Friday, September 25th at around 11:30 am. All I kept getting is updates saying that they are still looking into the matter, and Whimstay representatives told me the host refused to give me a refund, and they are still escalating the situation to see about a refund. It’s been 3 days and still no refund. This is very frustrating, stressful, and disappointing. To know that they have the evidence and still don’t want to refund my money is crazy. These people are heartless and evil to put people in those conditions, and think it’s acceptable. This is madness!!! I hope no else will have to encounter what my family and I did after this. Save yourselves the headache and money, don’t book here!!!!! I’m still waiting to be refunded my $522, that’s how much money they took from me for this horrific and filthy place!!!!!

It was really easy to check in and out. Didn't have to do a bunch of cleaning.

Pricing could have been lower.

Tyler provided outstanding customer service. I had an issue with the dates on my reservation, and Tyler worked directly with the property host to get everything changed to the correct dates and move us to another available cabin. Communication was quick and clear, the small price difference was explained upfront, and the whole process was handled smoothly. I really appreciated the help and how easy Tyler made everything. Excellent customer service from Tyler and Whimstay. I would definitely book through them again.

Dancing Moon is a unique, one of a kind place to stay. It's tastefully decorated with room for your whole group. It's close to parks, bars, the river and shopping. Google the history on this building. It's got a story. There is privacy and space with each bedroom. Each corner of the place has a bedroom. The kitchen is well stocked and has 2 fridges. We loved this space and location.

Phoenix West Unit 908 - CONDO PROS/CONS 1. Great location, no wait for elevators 2. Loved the lazy river 3. Polite staff 4. Liked the covered parking 5. Clean linens/Bathrooms 6. Extra blankets & enough pillows CONS- 1. Sink in master bath was stopped up. Stopper wouldn’t come up but it was repaired 2 days later. 2. Television is not coming on in the living room. Maintenance took care of it a day later. 3. Bowl in cabinet not clean (pic below) 4. Chairs & Sofa in Living room are filthy. They could easily be cleaned with a steam cleaner. 5. Plug for hairdryer in Master Bath doesn’t work. GFI buttons pushed multiple times. 6. Toilet running in bathroom (Queen-first on left) 7. Refrigerator & Freezer not cold. Ice Cream & Popsicles wouldn’t freeze. Lost food! Nearly had ice in either the freezer or Ice Maker. 8. Broken lounge chair on porch, fabric split. 9. Sheets on the king size bed in secondary king room keep coming off the corners 10. Fan in Living Room would NEVER come on. Light worked but no fan 11. Chair broken in dining room. Someone fell when she sat on it an almost hurt herself 12. Missing some basic kitchen items (cookie sheet, residual salt/pepper)

We had an great time. We did our own cleaning upon arrival and had to clean out the filters on both AC's. We also cleaned out the vacuum filter because it had no suction. We were given dishwasher tablets but, there was no dishwasher in our apartment. There was a washer & dryer on our floor but not in our apartment, so that was a bit misleading. We cleaned the kitchen & bathroom the day we arrived because even though it appeared clean, it wasn't clean around the edges and the corners of the rooms. The kitchen sink had old food stuck to it and old food stuck on the faucet as well. The stainless steel sheet beside the stove was very dirty and covered in grease so we cleaned that as well. Other than those couple of things, we absolutely loved the place! Loved the location and the pools were very nice! I look forward to staying here again next year! It was a very comfortable little apartment that really felt like home! And the price was unbeatable! My family & I look forward to staying here in the future!

Loved the stay.