Travis B.
Avoid Whimstay
Avoid Whimstay — extremely concerning experience In my experience, Whimstay has handled my cancellation in a way that feels deceptive and unacceptable. I was told by their support team that my reservation would be canceled. I followed up multiple times by email to confirm this, received no confirmation, and later discovered that nothing had actually been canceled. I was ultimately forced to cancel the reservation myself. Despite this, Whimstay has continued to hold my money, has not issued a refund, and is attempting to retain a service fee even though the service they represented was never performed. At this point, my funds are effectively being held hostage while I’m repeatedly told to “confirm” actions that should have already been completed. I’ve waited days with no refund, no resolution, and conflicting explanations from support. The lack of accountability and shifting responsibility is alarming. I am now being forced to dispute the charge through my credit card company. I strongly recommend avoiding Whimstay. If something goes wrong, be prepared to fight to get your own money back. I still have not received a refund, nor has my trip been cancelled. I will likely be filing a lawsuit.
Response from WhimstayFeb 6, 2026
Hi Travis, thank you for sharing your feedback. We understand this was a frustrating experience, and we want to provide some clarity. The communication and follow-ups you're referencing were with your host directly, not Whimstay. We were not contact by you or the host until you reached out to us on February 2. We responded immediately, processed your cancellation, and offered you resolution options right away. We're sorry your host didn't loop us in sooner, as we could have resolved this much faster. We think it's important for guests to know detail about their booking including any service fees. The host's cancellation policy details for every booking are shown on the listing page, in your booking information in your account, and sent via email. We're always here to help if you have any more questions.