Wheego.comReviews of wheego.com

This car rental company is the purest nightmare you can imagine. They are first-class thieves. I advise you not to rent a car from them.

We were a familia from norway, tired after the trip we were exsited about the mini cooper cab and had planed places to visitt ! We payed extra in advance to get the mini cooper cab! After a loong trip we god to the rental place, where they tried to scam us to pay moore, and also they dident have the car we had booked !!! Couldent use my card, had to pay cash ect ect++++ total wast of my time and my money! After 1,5 h we left with a kia…. WITH ROOF! No cab!!!

Absolute scammers. They offer low prices on paper but then they don’t hand over the keys unless you pay an additional insurance which is more expensive than the rental itself. They use every excuse and ridiculous terms like specific name formats required on your credit card. Customer service over the counter at the Gdansk airport was next level of unprofessionalism and incompetence.

Wheego appeared to be competitively priced, but my experience was extremely disappointing. At Warsaw Airport, I was informed that my credit card had to display both my full first and last name to secure the deposit. After more than 20 years of renting cars worldwide, I had never encountered this requirement. Because my card shows only initials and my surname, I was pressured into purchasing additional coverage and services costing nearly €400. While the staff remained polite, there was little empathy or flexibility. The interpretation of this requirement more than doubled the cost of my rental and turned the beginning of my vacation into a stressful and expensive experience. Never again!

Alquilamos un coche con Wheego Rental Cars a través de su web, con la idea de recogerlo en el aeropuerto de Mauricio. Al llegar, no había ningún puesto de la empresa en el aeropuerto ni nadie esperándonos. Tuvimos que esperar más de media hora hasta que finalmente apareció una persona y nos llevó hasta el parking del aeropuerto, donde hicimos allí mismo el papeleo y recogimos el coche. Para poder salir del aeropuerto tuvimos que pagar nosotras el ticket del parking que había utilizado el trabajador para dejar el coche. Además, nos entregaron un documento que, según nos explicaron, era importante llevar en el coche porque la policía podía pedírnoslo. Unos días después, el trabajador nos contactó para pedirnos ese documento porque necesitaba hacer unas gestiones. Quedamos con él y se lo entregamos, pero nunca nos lo devolvió. Posteriormente nos dijo que ya no era necesario. Nos pareció una situación bastante poco seria, especialmente después de habernos insistido en que era un documento importante. ⚠️ Ojo también con el seguro de protección completa. Nosotras lo contratamos pensando que estaríamos cubiertas en caso de cualquier problema. Sin embargo, el chico nos explicó que, si nos ocurría algo, éramos nosotras quienes tendríamos que gestionar directamente con el seguro cualquier incidencia y que ellos no se hacían cargo. Creemos que es algo que deberían explicar claramente antes de contratarlo, ya que puede dar lugar a una expectativa de cobertura y asistencia diferente. **Si vais a alquilar con ellos, informaos muy bien de qué cubre exactamente el seguro y de quién se hace cargo en caso de accidente o incidencia.** A mitad del viaje, el coche empezó a hacer ruidos extraños. Finalmente descubrimos que el problema eran los frenos. Por suerte, respondieron rápidamente y solucionaron la avería, y eso es algo que valoramos positivamente. Sin embargo, perdimos aproximadamente medio día de coche que ya teníamos pagado y no recibimos ninguna compensación por ello. La devolución del vehículo también fue bastante caótica. Lo entregamos en el aeropuerto y la persona que vino a recogerlo parecía tener mucha prisa. Hizo las fotos muy rápidamente y llegó a decirnos que habíamos hecho un rasguño en el coche cuando, en realidad, lo que había era una caca de pájaro. Se marchó rápidamente y, poco después, nos llamó preguntando por el mismo documento que su compañero se había llevado el día anterior. En general, nuestra experiencia fue negativa, principalmente por la falta de organización, comunicación y coordinación entre los trabajadores. Tuvimos que resolver varias situaciones que no deberían haber dependido de nosotras como clientas. Lo único positivo fue que, cuando detectamos el problema con los frenos, respondieron con rapidez y solucionaron la avería. Esperábamos un servicio mucho más profesional y organizado, especialmente tratándose de un alquiler de coche en un aeropuerto. Nuestra recomendación es que, si vais a alquilar con Wheego, prestéis especial atención a las condiciones del seguro y dejéis muy claro qué ocurre y quién se hace cargo en caso de accidente, avería o cualquier otra incidencia.

Worst car rental company I have ever dealt with. Avoid them! I booked this car rental company through Booking.com, but the experience was extremely disappointing and felt like a deliberate attempt to extract additional money from customers. At the time of collecting the car, they found an excuse to refuse the rental agreement—in my case, they claimed that my full name was not printed on my credit card. This requirement was not made clear when I made the booking. Knowing that finding another rental car at the last minute is difficult, they used the situation to pressure me into paying significantly more, presenting additional insurance as the only practical solution. This feels like a predatory business practice: create an issue at the point of car collection, when the customer has very few alternatives, and then demand additional payment. I strongly recommend avoiding this company and carefully checking all their terms and conditions before booking. I would also recommend Booking.com to delist this rental company from their platform because of their malpractices.

AVOID AVOID AVOID! I have been renting cars for decades, I even used to work for a rental company, which always made me wary of these excess charges. Well, even at most most aware, I was still caught-out. I let my guard down when dropping off the car, then, almost like magic, two scratches appear on the car on the blind side to where I was. The person working there brought my attention straight to these, even though the car had many many scratches and dents not listed on the damage report. I checked the car 30mins prior to drop-off, as we went to a shopping center; what I do each time I go back to a rental car having parked it in a parking lot. They were not there then and I know they were done by Wheego. The scratches were not consistent with driving. They were made with a blunt object, like a key, intentionally. they were jagged. I ran my finger over them and some paint was on my finger. Even when I said to the person in Wheego, he didn't deny it. He shrugged and said "nothing I can do" as I didn't have pictures to prove I didn't do them. Luckily I had excess insurance but it spoiled the end of a lovely family holiday. Then I get a damage report with exorbitant costs on it. This guy no doubt got a bonus for his actions, well, no good and misfortune will come of it.

Avoid! Avoid! If you want to experience actual hell on earth, use this company! * Just one hour after picking up the rental vehicle, it broke down in the middle of the road due to thick smoke and a severe burning smell. * Despite reporting the emergency, I was left stranded for over four hours with zero updates, while customer service repeatedly told me to just wait. * After the car was finally towed, they completely failed to provide any replacement vehicle, forcing me to take a taxi and miss an important business schedule. * To make matters worse, they refused to refund my security deposit, and I had to fly back home without a resolution. * Two months later, they abruptly hit me with outrageous charges for towing and vehicle repairs while still withholding my deposit. * When I tried to resolve the issue, the staff played ignorant and rudely told me never to call them again. * Outraged by their terrible behavior, I officially disputed the charges and filed a credit card chargeback. * After a 60-day battle, I successfully won the dispute and recovered my funds. This was hands down the absolute worst, most appalling service I have ever experienced in my life. Avoid this company at all costs under any circumstances. I have 100% irrefutable evidence backing up every single word of this review, including full call recordings of the rude staff, email threads, and the official credit card chargeback victory decision.