Wheego.comReviews of wheego.com

Ich habe über Check24 einen Mietwagen bei Wheego am Flughafen Katowice gebucht. Obwohl ich bereits Vollkasko ohne Selbstbeteiligung hatte, wurde mir vor Ort gesagt, diese Versicherung sei „nur touristisch“ und ich müsse eine zusätzliche abschließen, sonst bekäme ich das Auto nicht. Der Mitarbeiter wollte meinen Voucher nicht sehen und führte das Gespräch allein mit mir im Auto, während meine Familie draußen warten musste. Ich fühlte mich dadurch stark unter Druck gesetzt. Das war weder transparent noch kundenfreundlich. Der Wagen selbst war in Ordnung, aber das Verhalten vor Ort absolut unprofessionell.

I had booked a car using CarJet for pick up at Kaunas airport Lithuania. On arrival we made our way to the collection point the guy took details and then advised I would be getting an upgrade car he had checked the booking, driving licence and passport and requested my credit card he advised that the deposit would be 1700 euro. I advised I was not happy about this as I had been advised the deposit was much less. This seemed to annoy him and his mannerism changed. He was constantly clicking on his computer. He then informed me that I required an international driving permit and he could not help me. We had a discussion he then used the phone after several minutes he again started typing on his computer. He then stated that if I cancelled my booking and take a new one with him at 45 plus euro and 38 plus euro for car and insurance daily he could help. I stress that I found this concerning, that he was now saying he could hire without an idp. He was rude I stated that he was scamming me. The car hire company was wheego. I must say I have no faith in CarJet for having wheego on their books. Although I have to acknowledge that after over 30 mins on an international call to carjet I did get the insurance premium refunded. I have since looked at the feedback re wheego and it is very negative. I strongly advise that carjet review their association with this company. I ended up using another Brooker and was able to pickup a car from Alamo for similar money.

Scam from the start , £83 quoted online that changed to £400 then I told them no so then we settled on £200 Do not trust these people just a few Asian blokes with no customer service skills

I had issues with one rental company, so I decided to book a rental car straight away from this place. They had told me I couldn't do it online, only directly with them, and quoted me a price of £130 for four days. I pointed out that online it showed £20, but he said that didn't matter. So I booked online and showed him that I had done so, but he told me it was no confirmation. I asked who would confirm it then, and he said the agency I booked from. I called the agency, and they told me that obviously the rental company confirms or denies. That guy lied. I asked for his name, and he thought for 10 seconds before saying it was Darius, if that's even true. (This interaction happened on October 31, 2025, around 13:00.)

Ich habe am 14.08.2025 in Vilnius ein Mietauto in einwandfreiem Zustand zurückgegeben. Bei der Rückgabe wurde das Fahrzeug gemeinsam überprüft – keine Schäden, keine Beanstandungen. Mir wurde zugesichert, dass die Kaution von 700 € umgehend freigegeben wird. Doch jetzt sind über 2,5 Monate vergangen, und ich habe immer noch kein Geld zurückerhalten. Auf meine Mails wird entweder gar nicht reagiert oder ich bekomme leere Vertröstungen, die offensichtlich nur dazu dienen, die Rückzahlung hinauszuzögern. Später wurde mir sogar unterstellt, das Auto sei „verschmutzt“ gewesen – eine völlig unbegründete Behauptung, die durch meine Fotos vom Rückgabezeitpunkt klar widerlegt wird. Dieses Verhalten ist unverschämt, unprofessionell und kundenfeindlich. Es entsteht der Eindruck, dass hier systematisch versucht wird, Kautionen einzubehalten. Mein Fazit: Finger weg von Wheego und Carjet! Beide Firmen wirken unseriös und lassen Kunden im Regen stehen. Wer sein Geld und seine Nerven behalten will, sollte hier auf keinen Fall buchen.

Worst car rental experience I have ever had. We rented a Toyota Yaris Cross with this company and, not only their customer service was below expected, but they were very rude and pushy towards selling their own insuance. As we would only take the car in small drives, we did not take it. We returned it with a 5-cm scratch on the rear bumper and they charged me EUR 935 to "supposedly" fix it. All I got was a completely overpriced quote for the services and materials (even though many did not need to be changed!) and they neither sent me any proof that they had got at least 3 quotes nor even had performed the repair. Avoid at all cost

My flight was late. When I get 30min later to the place I need to call 11 times for the administrator to come to the place. Hour later I was saud that because I was later they do not have the car I booked. Even there were no one before me. So I have to pay more for a new car and by a new insurance. The man was very rude and spoke very unpolitely.

on returning the car they said there were scratches on it.. faint and they rubbed off with fingers and spit.. the charged me 199 gbp.. and then took 199 and 165gbp out of my bank account. they said it should be returned as it left.. but they forgot about fair wear and tear.. robbers