Wheego.comReviews of wheego.com

When we got to the depot (having waited 40 mins for the shuttle bus) they told us we were "late" and the hire had been cancelled. This was despite the plane landing 15 minutes early and no delays getting through the airport. Wanted to hire us a car at a much higher price. I refused their kind offer and walked down the road to a reputable car hire company. Having been scammed once I was not about to give them more money to have another go! Avoid them at all costs. How do they sleep at night scamming visitors to Spain as soon as they get off the plane? Unbelievably poor

ALDRIG book hos dem. De hentede os aldrig i lufthavnen. Efter halvanden time i solen,kom de endelig for at sætte nogle andre kunder af, og dér fik vi at vide, at de ikke længere havde den bil, vi havde booket. De ville heller ikke tage os med, medmindre vi accepterede en dårligere bil. Da vi kom ud til det øde kontor, fik vi besked om, at mit Mastercard pludselig ikke var gyldigt, og at vi derfor skulle betale 3000kr ekstra – ellers kunne vi bare gå. Medarbejderen var arrogant, nedladende og meget ubehagelig. Vi havde intet andet valg end at betale det ekstra beløb, selvom det tydeligt står i kontrakten, at forsikring er 100 % valgfri, og at de ved “forkert” kort maksimalt må opkræve 700kr – ikke 3000kr. Nu er der gået over en måned, og vi har stadig ikke fået vores depositum på 4000kr tilbage, selvom det ifølge kontrakten skulle frigives få dage efter aflevering af bilen. De har i praksis taget næsten 7000kr ekstra fra os, mens selve billejen kun kostede omkring 700) ved booking hjemmefra via siden (stressfreecarrental) Vi har klaget af mange gange til begge steder, men bliver afvist med svar i øst og vest. Jeg har nu taget sagen videre til EU forbrugerrådet.

We arrived at airport 50minutes after our booked time. They told us the car was no longer available and demanded €100 extra for another car. They said this was standard as we were ‘late’. Our booking agreement stated we had a 2-hour window to collect the car. They wouldn’t even send the shuttle bus to pick us up until we had agreed to pay the additional fee. We cancelled and filed a claim with Expedia. Then booked another car at the airport, which turned out to be cheaper anyway! These people are just crooks. Avoid at all costs.

HORRIFIC SCAM Review of Wheego AVOID AT ALL COSTS The operational office outside Alicante Airport is running a very sophisticated scam. Having now read several reviews on Trust Pilot , Trip Advisor and even their own website it is clear that anyone who takes out a deposit "fianza"will lose their deposit. This is not an accident or coincidence. It is their modus operandi. I have been hiring a c ar week on week as I'm in Alicante for 3 months and have been doing so for 25 years, for it to sit on my driveway in case of emergencies only. I decided as i do not use the car every day to go with a cheaper option ...off Airport terminal. Well...the pick up was late ...young guy seened stressed ......but hey i got there 45 mins after i was supposed to..the pick up pretty uneventful...just surprised that the damages report was via email no paper copy..made it difficult to see on phone screen..but after making short video of car .i went on my way. Fast forward... week later...young buck finds what he's looking for within.seconds...calls slim shady.... the one who doesnt take off his sun glasses! Ohhhh... well madam....and so it starts.....tiny dents which i couldn't have made given car was on driveway.....ohhh madam it's your word against ours....so slim.shady invites me into office...states for my benefit that the damage won't cost more than my 900 euro excess.... phew!!! What?? You mean you aren't going to have the damage evaluated?? So... i pick up the video that i took at pick up..there it is...the little dent. Slim shady looked very disappointed but asked Me to send the picture to Claims department? He admitted leaving it off pick up report. Oh so you can charge me for existing damage? Or so that you aren't accused of fraud ? ? I sent him whole video. Did he send to Claims department to counter his error? to counter his mistake? Hell no... he just made it my problem to liaise with Claims department at Urent until i could prove by the meta data in the video that he had made the error!!! The 900 euros was charged to my credit card within seconds but has taken me 2 weeks back and forth with Claims at Urent to prove that he was at fault and I'm still waiting for the refund despite Claims at Urent admitting the error. I am now trying to escalate this to Wheego which is a German company obviously franchise their brand across Europe. I am also trying to alert the subsidiary booking platforms such as stressfreerentals.com to the fraudulent activity of one of their agents. WHEEGO Alicante is operating a fraudulent scam against all clients who do not have 3rd party insurance and who instead leave deposit of 900-1200 euros. In most cases clients will just accept as they will not have video footage despite knowing they've been scammed. Also irrespective of any "claimed" damage, the whole deposit is taken, no explanation , no quote, no rational evaluation just the whole lot. This IS UNACCEPTABLE and needs to be called out. Irrespective of whether i get my full 900 euros back.or not i will be escalating this within my power to expose this particular branch of Wheego although other branches across Spain have also been mentioned as operating in the same fraudulent manner Date of experience: April 2026

Waardeloos bedrijf Geboekt via discovercars met allin verzekering Bij aankomst word je onder druk gezet om een verzekering van 300 euro te nemen omdat de creditcard waarmee je ook gereserveerd hebt niet gebruikt kan worden zeggen ze Ik snap niet dat deze oplichters worden aangeboden op verschillende reservering sites zoals discovercars Boek hier zeker niet overal maar niet bij wheegoo

Landed at Manchester airport this morning tried contacting to the number I was given to be picked up to collect my hire car but kept going to answer phone, after 2 hours decided to walk to the office only to be told they are no longer there so had to hire a car from the company that had taken over at triple the price now got to try and get my money back from wheego, what a scam be aware

Wynajmowałem auta dwa razy w tej wypożyczalni. Za pierwszym razem z ubezpieczeniem i za drugim bez. Wypożyczalnia wypożyczalnia samochody dość tanio. I na tym mógłbym zakończyć wypowiedź i dać 5 gwiazdek. Niestety za obniżoną ceną kryje się oszustwo. Zwłaszcza, jeśli na miejscu przy odbiorze mnie kupisz dodatkowego ubezpieczenia. Pan z wypożyczalni, który zazwyczaj jest bardzo natarczywy i nie przyjmuje do wiadomości, że ubezpieczenie wykupiło się przez booking, po kolejnej odmowie przyjmuje do wiadomości, że nie chce sie ubezpieczenia. Czekasz na auto do ostatniej chwili. Jesli nie bierzesz ubezpieczenia auto dostajesz brudne, sprzątnięte z wierzchu z nieodbotowanymi usterkami. Bierzesz ubezpieczenie- dostajesz auto wysprzątane, często wyższej klasy, nie musisz sie o nic martwić. Nie ma niby w tym nic dziwnego, jednak gdy oddajesz auto i ktos wmawia Ci, że dana rysa lub wgniecenie powstało z Twojej winy to jest słabe. Musisz robić zdjęcia przed zabraniem auta, inaczej obarczą Cię za usterki o których nie miałeś pojęcia, że istnieją. Nie polecam. Takie próby wyłudzania powinny kończyć się zgłoszeniem na policji.

Pro tip for Malaga: Wheego has no airport signage, because apparently finding them is part of the adventure. Call them, wait 30 minutes for the lone shuttle, then enjoy the surprise €40/day "insurance" fee for not carrying an international driver's licence — a requirement quietly composting in their fine print. Innovative revenue strategy. Zero stars if the platform allowed it.