Dj
First tech had no idea what he was…
First tech had no idea what he was doing. Very expensive. I feel tech should have given me an idea of the cost and let me decide if it was cheaper to purchase a new unit. Called because first tech didn’t fix the problem and never delivered the part he was supposed to bring back. They send him back charges me again. I finally get a tech that knows what he’s doing and gets unit repaired. They have agreed to refund my second charge which is good but they are still making me pay for a $36 part that I feel they should comp due to the whole situation. Also not good at calling back when promised. Hope I never have to call them again. This was the Wilmington NC office. Update! I got a call from the Mgr. he had been told what had happened. He assured me this wasn’t the way they did business. He agreed that there were mistake made and they would be refunding all of our payments. We are not for profit organization. Should we need anything else repaired we will be going back to them. They gained our respect and trust having took the time to call and make things right.