Whaley FoodserviceReviews of whaleyfoodservice.com

3.867 reviews
Administration & Services
PO Box 615, Lexington, South Carolina

Whaley Foodservice

About Whaley Foodservice

Whaley Foodservice provides professional technical service and maintenance for all commercial kitchen equipment and HVAC in the Food Service Industry, since 1944.

Whaley Foodservice (whaleyfoodservice.com) has 67 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: whaleyfoodservice.com
Website: whaleyfoodservice.com
Category: Administration & Services
Location: Lexington, South Carolina
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 82% of reviews.
Latest: Most recent review: May 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Whaley Foodservice reviews

Showing 14 reviews with 1 star · Clear filters

LITEHOUSE R.
Jan 25, 2017
Awful Experience
Your customer service is lacking. You purchased a really good company in CKE and the service that I was used to with CKE is not provided by the current company. I wish the change had never been made. You've lost my business for all future parts purchases.
Response from Whaley FoodserviceFeb 8, 2017
Thank you for your feedback. Whaley prides itself on providing superior customer service to our customers. Our employees are the finest in the industry, but anyone can make a mistake. At Whaley, we stand by our work; if we make an error, we will do everything within our power to correct it and leave our customer satisfied. While we respect the right for anyone to speak their mind, please know that while we can’t please all of the people all of the time, we do our best to conduct ourselves with the utmost integrity. Sincerely, Davis
TOUCHING YOUR WORLD M.
Jan 12, 2017
Service gave wrong diagnostic and charged ,$150.00 without checking the refrigerator. He just looked at the unit and suggested a new compressor and condenser. I replaced thermostat and it cost $89.00
I did the repair myself and the unit is working fine the thermostat was replaced for $89.00. Your Repairman was just anxious to get the service charge of a $149.00 and leave. What a ripoff? Sorry it was a very bad experience.
Response from Whaley FoodserviceFeb 8, 2017
We appreciate your feedback. Whaley technicians are the best in the business and work hard to keep the customer cooking. We are in touch with the Service Manager who will be reaching out to you soon. Thank you for choosing Whaley. Sincerely, Davis
Charli
Jan 11, 2017
Never fixed the problem spent $3000 for nothing.
My broiler was getting to hot. They came out 4 times replacing all different parts that can only be bought through Whaley. I called another company who came out swapped the bottom and top orifices, and I'll be; it is fixed.
Response from Whaley FoodserviceFeb 8, 2017
We appreciate your feedback. At Whaley, we stand behind our work with some of the finest technicians in the industry. If we make an error, Whaley will do everything we can to correct it. Our Service Manager will be in touch. Thank you. Thank you, Davis
Brad
Jan 10, 2017
Poor Customer service
Poor service. They do not stand behind their work.
Response from Whaley FoodserviceFeb 8, 2017
Thank you for your feedback. Whaley prides itself on providing superior customer service to our customers. Our employees are the finest in the industry, but anyone can make a mistake. At Whaley, if we make an error, we will do everything within our power to correct it and leave our customer satisfied. Our Service Manager will be reaching out to you. Thank you, Davis
Ryan Griffith, Marble Slab C.
Jan 10, 2017
Very disappointed
Just a bad experience from beginning to end. It took 2 months to fix a simple repair job on a 2 door freezer. I kept calling to see when a technician was going to show up to finish the job and they would set a date and not show. This happened 3-4 times. Weeks would go by. Finally got the general manager on the phone and he said he would take care of it and also adjust the bill due to all the issues. Bill came without adjustment. I called the Charlotte office to talk through this issue and the lady said she would talk to general manager and get back to me. Still haven't heard back and it's been weeks. I would be happy to talk with someone who cares. Not sure anyone does at this location. We have experienced similar issues from the Greenville, SC branch. Ryan Griffith Marble Slab Creamery 704.965.0408
Response from Whaley FoodserviceFeb 8, 2017
We appreciate your feedback. At Whaley, we stand behind our work with some of the finest technicians in the industry. If we make an error, Whaley will do everything we can to correct it. Our Service Manager will be in touch. Thank you. Thank you, Davis
MCDONALDS 3.
Jan 10, 2017
Slow to respond
Hard to get them to respond and once they do respond takes them several days to come out to fix the problem. Whatever!
Response from Whaley FoodserviceFeb 8, 2017
We appreciate your feedback. Whaley takes great pride in our customer service record and your feedback is important to us. If there is an issue, Whaley will do everything we can to make it right. You can count on us to keep you cooking. Thank you for choosing Whaley. Thank you, Davis

Whaley FoodserviceReviews of whaleyfoodservice.com

About Whaley Foodservice

About these reviews

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Whaley FoodserviceReviews of whaleyfoodservice.com

Whaley Foodservice reviews

Awful Experience

Service gave wrong diagnostic and charged ,$150.00 without checking the refrigerator. He just looked at the unit and suggested a new compressor and condenser. I replaced thermostat and it cost $89.00

Never fixed the problem spent $3000 for nothing.

Poor Customer service

Very disappointed

Slow to respond

About Whaley Foodservice

About these reviews

More in Administration & Services, South Carolina

Palmetto Commercial Services

AKA Search Group

Wilson 360

Integrated Go-To-Market Solutions

Whaley Foodservice reviews

Awful Experience

Service gave wrong diagnostic and charged ,$150.00 without checking the refrigerator. He just looked at the unit and suggested a new compressor and condenser. I replaced thermostat and it cost $89.00

Never fixed the problem spent $3000 for nothing.

Poor Customer service

Very disappointed

Slow to respond