WEX CapitalReviews of wexcapital.com

Response from WEX CapitalJan 8, 2026

Thank you for such an incredible review! We are truly grateful for your trust in WEX and thrilled to hear that you’ve had such a fast, accurate, and reliable experience with our team. Noah is an outstanding account manager, and we’re so glad his professionalism, knowledge, and dedication have made such a positive impact on your business. Your feedback means a great deal to us, and we’re honored to be your factoring partner of choice. Thank you for the 5 stars and for recommending WEX— we look forward to supporting you for many years to come!

Response from WEX CapitalNov 5, 2025

Thank you so much for the amazing review! We're thrilled to hear you had a helpful and positive experience with us. Your support means a lot, and we're always here if you need anything in the future!

Response from WEX CapitalOct 2, 2025

hank you for sharing your experience with us. We’re very sorry to hear about the initial challenges you faced but are thrilled that Shena was able to quickly resolve the issue and provide the excellent service you deserve. We’ll be sure to recognize her for going above and beyond. Your feedback helps us improve, and we truly appreciate you taking the time to let us know.

Response from WEX CapitalOct 2, 2025

Thank you for your feedback! We’re glad to hear the process of opening your new account and fuel card was smooth. We’re especially happy to know Bree was able to answer all your questions and make everything easy. We’ll be sure to recognize her for providing such great support. Welcome aboard!

Response from WEX CapitalJul 29, 2025

Thank you so much for your kind words! We're thrilled to hear that you felt supported and well taken care of—our team truly values every customer. We'll be sure to pass your thanks along to Ryan Knowles—he'll be glad to know he made a positive impact. We're just as happy working with you and look forward to continuing our partnership!

Response from WEX CapitalJul 25, 2025

Thank you for sharing your concerns. We understand your frustration and want to clarify our process. As stated in the signed application: "By executing this application, the undersigned person certifies to the following... WEX is authorized to execute in the name of the undersigned person and file against the undersigned person in favor of WEX, UCCs and financing statements with respect to the undersigned person’s assets... Applicant agrees to reimburse WEX for any and all costs incurred by WEX as a result of applicant’s withdrawal of this application prior to the first funding." Although no funds were disbursed and no contract was signed beyond the application, by submitting the application, you authorized WEX Capital to conduct due diligence, including the filing of a UCC financing statement, which secures the potential funding position. The $250 fee reflects the administrative and due diligence expenses incurred during this process, as agreed upon in the application. We strive to operate with full transparency and ensure that all terms are clearly disclosed up front. We appreciate your feedback and are available to discuss this further if you'd like to speak with a representative directly.

Response from WEX CapitalJul 25, 2025

Hi, Thank you for taking the time to share your experience. We're truly sorry to hear that you feel let down and that your concerns haven’t been properly addressed. This is not the experience we want any of our customers to have, and we take your feedback seriously. Please know that we’re committed to resolving any issues and making things right. If you haven’t already, we encourage you to contact our customer service team directly at 877-275-8801 or email [email protected] so we can look into the situation further and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to make things right. Best regards, Ashli Leonardo [email protected]

Response from WEX CapitalApr 9, 2025

Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify. Filing a UCC is a standard industry practice used to protect all parties during the application process—it does not indicate a signed contract or a commitment. However, we understand that this step can be confusing, and we apologize if it wasn’t clearly communicated up front. Transparency and trust are incredibly important to us. We’d like to connect directly to review your specific situation and ensure everything is resolved properly. Please feel free to reach out to us at 800-275-8801 or email [email protected] so we can assist you further. Thank you again for considering WEX, and we hope to have the opportunity to better serve you in the future.