WEX CapitalReviews of wexcapital.com

Response from WEX CapitalApr 9, 2026

We sincerely apologize for the frustration you’ve experienced—this is not the level of service we aim to provide. We understand how important timely communication and resolution are, and it’s clear we fell short here. Your concerns are absolutely valid, and we take this seriously. We would appreciate the opportunity to make this right as quickly as possible. Please reach out to me directly at [email protected] or call 877-275-8801 so we can escalate your case and ensure it receives the attention it deserves. Thank you for bringing this to our attention—we’re committed to improving both our responsiveness and overall experience.

Response from WEX CapitalMar 17, 2026

We’re really sorry to hear about your experience—that’s not the level of service we aim to provide, and we understand how frustrating that must feel. We take feedback like this seriously, especially when it involves communication and resolution timelines. Escalations are meant to bring faster, more effective support—not create more delays—and it’s clear we missed the mark here. We’d appreciate the opportunity to make this right and better understand what happened. Please reach out to us directly at [email protected], or 800-314-1870 to call us with your company name so we can connect you with a senior team member who can take ownership and ensure your concerns are fully addressed. Thank you for bringing this to our attention. —WEX Capital Team

Response from WEX CapitalJul 25, 2025

Thank you for sharing your concerns. We understand your frustration and want to clarify our process. As stated in the signed application: "By executing this application, the undersigned person certifies to the following... WEX is authorized to execute in the name of the undersigned person and file against the undersigned person in favor of WEX, UCCs and financing statements with respect to the undersigned person’s assets... Applicant agrees to reimburse WEX for any and all costs incurred by WEX as a result of applicant’s withdrawal of this application prior to the first funding." Although no funds were disbursed and no contract was signed beyond the application, by submitting the application, you authorized WEX Capital to conduct due diligence, including the filing of a UCC financing statement, which secures the potential funding position. The $250 fee reflects the administrative and due diligence expenses incurred during this process, as agreed upon in the application. We strive to operate with full transparency and ensure that all terms are clearly disclosed up front. We appreciate your feedback and are available to discuss this further if you'd like to speak with a representative directly.

Response from WEX CapitalJul 25, 2025

Hi, Thank you for taking the time to share your experience. We're truly sorry to hear that you feel let down and that your concerns haven’t been properly addressed. This is not the experience we want any of our customers to have, and we take your feedback seriously. Please know that we’re committed to resolving any issues and making things right. If you haven’t already, we encourage you to contact our customer service team directly at 877-275-8801 or email [email protected] so we can look into the situation further and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to make things right. Best regards, Ashli Leonardo [email protected]

Response from WEX CapitalApr 9, 2025

Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify. Filing a UCC is a standard industry practice used to protect all parties during the application process—it does not indicate a signed contract or a commitment. However, we understand that this step can be confusing, and we apologize if it wasn’t clearly communicated up front. Transparency and trust are incredibly important to us. We’d like to connect directly to review your specific situation and ensure everything is resolved properly. Please feel free to reach out to us at 800-275-8801 or email [email protected] so we can assist you further. Thank you again for considering WEX, and we hope to have the opportunity to better serve you in the future.

Response from WEX CapitalMar 31, 2025

We're sorry to hear you feel this way. This doesn't reflect the values we stand by, and we take feedback like this very seriously. We’d appreciate the opportunity to learn more about your experience and make things right. Please reach out to us directly so we can address your concerns.

Response from WEX CapitalMar 10, 2025

We sincerely apologize for the frustration you’ve experienced. Providing excellent customer service and timely funding are our top priorities, and we regret that we did not meet your expectations in this instance. Please know that we take concerns like yours very seriously. If you’re still experiencing issues, we’d love the opportunity to resolve this for you as quickly as possible. Please reach out to 877-275-8801 or our sales line 800-314-1871 so we can look into this matter and ensure everything is processed correctly. We appreciate your business and your feedback—it helps us improve and provide better service to all our valued clients.