WeVideoReviews of wevideo.com

Worst company ever. I have been using Wevideo for over three years and suddenly they deleted ALL of my videos and files. Hours and hours of editing and hundreds of videos I used every day at my school deleted because they claimed I hadn't "logged in." I used them everyday. No email, nothing. Just deleted everything. Had to email and call multiple times to even speak with someone. This didn't help anyway as they had already deleted everything. I can't even believe it. Are they actively trying to lose business? Go elsewhere and do not use this company!

Publish time usage is absurd. 5 minutes a month just limits how much I can actually use this for school assignments. You are better off using another video editing website where you do not have to pay at all to export videos

WeVideo offers cloud-based video editing software. I have been using it since 2018 to edit videos for YouTube and Facebook. In 2023, WeVideo has deteriorated in every way. For example, on Saturday 12th August 2023, I contacted WeVideo's Support team. I was not able to get their editing software to perform a basic task. It took them two days to respond. Even then, the response was not helpful. I had many videos to edit. The whole experience was frustrating and demoralising. Then, on Monday 14th August 2023, I got a reply from a "Dana", claiming to be from WeVideo's Support team. This was two days late. Now, I was told to try the old version, the "Classic" to overcome any problems. I tried that. No change in the editing software. Then, I contacted Support again. And again, it took them an inexcusably long time to get a response. I asked if there was a phone number that customers could call. "No." There was no explanation as to why it was taking too long to respond. WeVideo has accounts on X and Facebook. So, on Tuesday 15 August 2023, I PM'd on Facebook and wrote publicly on X and Facebook. Three days later, no response! WeVideo could have at least put a notice on these social media platforms about why they cannot be bothered to serve customers in a professional way. So, we emailed Support again with a YouTube video that demonstrates the problem. Again, it took a long time for the so called "Support" team to reply. Then, I was told to use a certain feature. As I told them in the first email, this was not working. So, I said it again. Now, five days later, I am NOT able to use WeVideo's editing software. The big picture issue is WeVideo's terrible customer service. They are quick to take the money from me. But, it is impossible to speak to anyone who is in charge of this fiasco of a company. I am finding it more demoralizing to wait and wait. I have the patience of a saint. But, WeVideo's awful attitude to its customers makes me want to cancel the annual subscription and get the money back. Back in 2018, I made a mistake to choose this company for our video editing needs. I am berating my decision. WeVideo won't even bother to respond to this review. Even if they do, it would be a robotic response that would go along the lines of "Please email Support@so and so..." Or, the stock reply of "clear your browser's cache...blah blah.." Even A.I might send replies with some empathy. WeVideo would reply like that to give the false impression to the users of Trustpilot that they care about its customers. But they don't. And nothing will change. Why have accounts on Facebook and X if WeVideo has no intention to respond to its current and prospective customers? Just go and look at how WeVideo is managing its pages on Facebook and X. They are using it for free advertising. It would be better if they use social media to build trust and a sense of community. Both are missing from WeVideo. It is shocking that a company that is supposed to be based in a First World country such as the USA would conduct itself in this way with little respect for the customers who keep it in business. I love to cheerlead small and big businesses. But, in WeVideo, I have had one of the worst customer experiences of this century. I would give it ZERO stars if Trustpilot allowed it. As a video editing software provider, WeVideo is a waste of time and money. WeVideo is poisonous to a creator's joy for creativity. (17th August 2023).

The program is very user friendly and I could easily access the program with my projects from any computer.

WeVideo was once one of my favorite editing softwares. but for the last few years its been failing at everything. 1. Unreliable WeVideo has a tendency to crash on a project. if your lucky you will be able to restore your progress. sometimes you lose some but what ive noticed is when a project crashes, it will no longer be accessible as it will crash over and over. costing too much time to be valuable 2. Pricing. I cant even begin to explain these prices. Prices are getting more and more expensive for little to no perks. as of now ive only noticed the no watermark. 3. Support The support is near impossible. They leave you on read almost all the time and when they decide to finally respond after weeks its to a forum you have most likely already checked. repeat this process until you give up and move on. Overall I'm done with WeVideo. they tried and they had something good. but its too unreliable for professional use. I do not recommend WeVideo to anyone.

I complained to WeVideo and told them I wasn't happy with their service. I was quite scathing in my criticism of the firm. Today Brandon has e mailed me to say that my complaint has been resolved. I am more than happy with their actions. In fact, I have to say, that they have been very diligent in trying to find my account...... I gave them my e mail address but the account was in the name of my granddaughter! Thank you Brandon. I withdraw my complaint and bad review. I couldn't have had a better outcome. Teresa.

È già stato detto che si tratta di un'ottima applicazione per il video editing. Semplice, intuitiva e con tanti contenuti audio, foto e video. Ci tenevo a sottolineare l'efficienza del servizio clienti. Ho ricevuto un reclamo su YouTube per una traccia audio utilizzata su Wevideo.com. Ho contattato l'assistenza, che mi ha risposto velocemente chiedendo maggiori dettagli. Ci hanno pensato loro a contattare YouTube che mi ha rimosso la rivendicazine. 5 stelle solo per il supporto

the old one was much faster and more professional and the new one is mega slow I want the old one back