WestonmilanReviews of westonmilan.com

Response from WestonmilanJun 7, 2026

Thank you for your feedback. We're very sorry that you received the wrong watch not once, but twice. While we're glad our customer service team was responsive, we understand how frustrating it is when the correct item isn't delivered. We appreciate you bringing this to our attention and regret that this experience has affected your confidence in ordering from us. Please contact our support team at [email protected] with your order details so we can review this matter further and work toward a resolution. Your comments will also be shared with the relevant team as we continue improving our order fulfillment process.

Response from WestonmilanMay 25, 2026

Nous sommes sincèrement désolés pour cette erreur et pour la déception causée. Vous aviez commandé des lunettes de couleur verte le 12 mai, mais vous avez reçu des lunettes de couleur bleue le 24 mai. Nous comprenons tout à fait votre frustration face à cette confusion de commande. Nous avons bien pris en compte votre situation et nous avons demandé les détails de votre commande afin de pouvoir la vérifier et résoudre ce problème au plus vite.

Response from WestonmilanMay 25, 2026

We sincerely and deeply apologize for the inconvenience, frustration, and disruption this situation has caused, especially regarding items that have not been delivered or have arrived with significant and unjustified delays. Please send an email to [email protected] so this can be addressed and resolved as quickly as possible.

Response from WestonmilanMay 25, 2026

We sincerely apologize for the frustration and inconvenience caused by this situation, especially given that your order was marked as delivered even though you did not receive it, and that you were not contacted by any delivery service. We understand how concerning this is, particularly since delivery notifications and procedures should be clear and reliable. We also regret the lack of timely and helpful follow-up you experienced. We have already asked for your order details so we can properly investigate this issue and resolve it as quickly as possible.

Response from WestonmilanMay 25, 2026

We sincerely apologize for the inconvenience and disappointment caused by this experience. First, we are very sorry that a wrong watch was initially sent to you. We also understand how frustrating it must be that, after being informed the original watch was out of stock and would be replaced, you still received a substitute that appears cheaper and does not meet your expectations. This is not the experience we want for you, and we fully understand your dissatisfaction. Please send an email to [email protected] so this can be reviewed and properly resolved as quickly as possible.

Response from WestonmilanMay 25, 2026

We sincerely and deeply apologize for the inconvenience, frustration, and disruption this situation has caused, especially regarding items that have not been delivered or have arrived with significant and unjustified delays. Please send an email to [email protected] so this can be addressed and resolved as quickly as possible.

Response from WestonmilanMay 10, 2026

We sincerely apologize for your experience and understand your frustration. This is certainly not the experience we want for our customers. Please contact our support team at [email protected] with your order number and photos of the item you received so we can investigate this issue and work toward a resolution as quickly as possible. Thank you for bringing this to our attention.

Response from WestonmilanApr 27, 2026

We’re sorry to hear about your experience and understand how frustrating this situation must be. We want to help resolve this as quickly as possible. We’ve already asked for your order details so we can properly look into what happened with your shipment and give you a clear update. Please send us your order number, full name used on the order, and any tracking information you may have so we can escalate this immediately with our shipping team. We take concerns like this seriously and will do our best to get this sorted out for you as soon as possible.