Kaye R.
Wrong size. Wrong color. Bad customer service!
I ordered a green vest in size medium (based on their suggestion to size up one size). I received a very nice mustard colored vest in size XL. When I politely pointed out their mistake, they offered to give me 40% off on another purchase and allowed me to keep the gigantic vest. They said I could return it, but I would have to pay a very expensive shipping charge. It will be cheaper and more guaranteed if I keep the mammoth vest and have it tailored to fit me rather than using the 40% off to hope I get the right vest. This company is NOT customer-friendly. There is no chance I will ever order from them again, nor should anyone else. Buyer beware! I need to update and be fair. I changed my stars from one to three. After I wrote this review, I sent one more email to the company, explaining the unfairness of their policy, and they gave me 100% store credit. That still isn't a refund, but it is an even exchange, IF I get the right size this time. And I don't have to return the original gigantic vest.One shouldn't need to be so pushy to get fair treatment, but ultimately they appear to be trying to come through.
Response from WestonmilanAug 11, 2025
Hi Kaye, Thank you for updating your review and for giving us the chance to make things right. We sincerely apologize for the initial mix-up with your order and the inconvenience it caused. While our standard policy offers return options, we understand your frustration regarding return shipping costs, which is why we worked with you to provide a full store credit so you can receive the correct item without additional expense. We appreciate your patience and feedback, as it helps us improve our processes to prevent similar errors in the future. Our team is committed to ensuring your replacement vest is the correct size and color, and we look forward to getting it to you promptly. Thank you for giving us the opportunity to resolve this. — The Weston Milan Team