Roger K.
SERVICE STATUS UPDATES NOT AVAILABLE TO ALL
Yes, the whole system packed up today, but my overall experience on the trams is usually OK. My main complaint is against the website. To find out whether anything is disrupting service the website says "For live service updates, follow us on X". On my PC I clicked Follow WMMetro and I got there is the page, but NO UPDATES! They are only available if you have X account. I didn't, and didn't want one. How stupid. Why does WMM use X if half the people (maybe more) are not allowed to see the updates? I tested this by opening an X account (temporarily), and straight away, the same X page comes up on X with all the updates showing. Oddly, I googled a tram stop (Winson Green) on my phone and one of the results there showing on Citymapper was the WMM current service updates page on X, without me having an X account. I couldn't do that on my PC. Today, if I log OUT of my X account, the WMM updates are immediately hidden again. now the Trump bit: ALL TRAM SERVICE UPDATES SHOULD BE CLEARLY AND EASILY AVAILABLE TO EVERYBODY ON THE WMMetro's own website, NOT ELSEWHERE FOR SOME PEOPLE ONLY. Is anyone in the metro hierarchy going to argue with that?