West Midlands MetroReviews of westmidlandsmetro.com

Be careful if you are waiting on a platform (some of which form part of walkways such as pavements) that you avoid being harassed by conductors (not on a tram) who think you have to show a ticket or pass whilst on the platform i.e. whilst not on the tram. The harassment has become alarming - NB. I do not have to present my pass until I'm either boarding or actually on a tram. They even assumed I wanted to get the tram coming in - no, I did not and didn't. Further, I had to explain that I was busy working - they pulled the stunt of griping that they didn't know; well, I'm not obliged to announce it. It's not their business - I am not on the tram. Very bizarre behaviour on their part.

Disgusting service Trams running with severe delays. Timetables not working and nobody bothers to make an announcement about when the next tram is coming. Ended up waiting half an hour They don't even have a direct customer service number, how convenient when you are providing a Disgusting service

Got on the tram with a 20 pound note as it was the only money i had and was told it would not be accepted. The tram had already departed from my stop and i was told that i needed to change it. I was already late for work. How can cash be denied?? Any money is money, not everyone uses card!!!! Fuming to say the least!!!

Public transport needs to be cheap, safe and reliable. How many times was the whole service suspended in 2022? How many years to build a 700m extension? How many days has the Bilston Central lift actually worked? Expensive, inflexible, dirty trams, broken down trams, hours to clear blocked tracks, filthy tram stops (for god sake put some litter bins in!), unsafe - right beside night clubs with rowdy drunken revellers, and little confidence they’ll actually get you to where you are going. Today I witnessed a conductor hectoring - almost bullying - a passenger who was just trying to pay his fare. Laughably, the route maps are mostly the wrong way round in the trams. And by the way, you don’t have to plan your route when there’s only one line.