Westlake Financial ServicesReviews of westlakefinancial.com

These people are ridiculous. I had to cosign my child's loan. they have all our financial info comingled, so if you call, they have the wrong name with the wrong social with wrong phone number etc. Then once you get past that, it's SO hard to make payments. If you make a payment outside the auto pay, you have to rekey everything. don't pay by phone -they claim we gave the wrong account number and are charging us an nsf fee - can't WAIT to be done with these people. Customer service rep literally said "here's the thing..." while talking to me. So unprofessional. Supervisor was equally incompetent and unprofessional.

The most horrible experience I ever had. It was a nightmare to apply for another financing paying attention to I'm a well known client who fully paid off my previous loan without any issues. Still haven't received my total loss title. Strongly do not recommend these guys.

Frustrating Experience with Credit Reporting and Fraud Dispute I am sharing my experience with Westlake Financial regarding my auto loan account (ending in 0901) for my 2004 Jeep Grand Cherokee Limited Edition (VIN 1J4GW58J14C325116). On November 2025 and again on February 13, 2026, I formally disputed this account due to documented "mileage discrepancies" and "odometer concerns". I provided supporting evidence including the vehicle title, odometer disclosure statement, purchase agreement, service records, and vehicle history reports. I requested that Westlake pause negative credit reporting, mark the account as disputed with all credit reporting agencies, and conduct a thorough investigation. As of February 20, 2026, I have not received a response, despite multiple follow-ups and submitting all requested documentation. The account continues to negatively affect my credit report while it is under investigation with Experian, which has been very frustrating. I have also filed complaints with regulatory authorities, including the CFPB, California Attorney General, and the FTC, due to the lack of timely resolution. I am posting this review to alert other consumers about the potential delays and challenges in resolving disputes with Westlake Financial. I hope the company improves its processes and responsiveness for future customers.

No customer service. I would give a 0-star rating. There is definitely a management problem there; EVERYONE is incompetent. My grandfather had a saying: "If a student fails the class, it's their fault. If EVERYONE is a dumb POS, it's Westlake Financial Services."

Seems like a total scam. My consulting sole proprietorship gets scam emails from them with an email “ noah….. @thehyperfunder. com that references a different financial group but that name redirects to a different name promptfundingsolution dot com Which has the same address as Noah lists on the bottom of these scam emails - the same as Westlake. 3 supposed financial groups all at the Same address.. STAY AWAY

Absolutely horrible costumer service. They bought my car loan from a different company, disregarded the autopay I had setup for years and failed to inform me that i was late on payments due to this. Towed my car without notification and did not inform me either. I reported it as stolen as I had no idea otherwise. Will not work with you to arrange payment to make up for THEIR mistake even after being told I am 100 PERCENT disabled and on fixed income. They did not care.

This company is fraudulent

In 2019, I purchased a vehicle that was sold and financed for $15,300. I made a down payment of $1,500, leaving an estimated financed balance of $13,800. The loan term was five (5) years, with a fixed monthly payment of $548. Over the full loan term of 60 months, I paid a total of approximately $32,880. This amount significantly exceeds the original financed balance and raises serious concerns regarding the interest rate applied, the accuracy of the loan disclosures, and whether the total cost of financing was properly explained to me at the time of purchase. Based on the original loan terms, the account should have been paid in full by 2024. However, it is now 2026, and I am questioning whether my account was properly managed and whether I was charged amounts beyond what was contractually and legally justified. Stay away from Westlake Financial Company!!! This is the worst company ever! Use the bank instead!