Westlake Financial ServicesReviews of westlakefinancial.com

have not been able to leave the house and work since about December because of covid. That's why my payments were delayed. When I was sick, they called me and when they learned about my situation, they said, "Let's see your recovery, we add your December and January payments to the end of your credit, you don't have to make the payment." Now they send a letter to my house and they want me to make full payment, I am looking for a call center, the gentleman there is very rude and speaks too fast. I even understood what he said, but there is one thing I understand, because they lied to me because my december and january payments were not added to the end of my credit, this rude friend He sarcastically says these payments are not approved and refuses to help.NOT RECOMMENDED THIS COMPANY.

Not just no... but HELL no. Started the car buying process thru Credit Karma and got called by Westlake Finanicial. I was immediately put off by the fact it was a boiler room type environment. I could hear dozens of other reps in the room. Secondly the rep had a thick Indian accent so it was quite clear this was a call center in India. Did further research and the address matches up with a noteriously unscrupulus collection agency. More research revealed this company refuses to clear a title when the vehicle is paid off and numerous reports of vehicles being reposessed even after pay-off. The final straw was after the intial call I began receiving spam text messages advertising sex drugs with extremely vulgar language. Thank God BofA approved my loan.

This Westlake Financial Services company located in Los Angeles, California is the worst possible bank out there and avoid them at all costs or you will regret it for the rest of your life. They are nothing but a bunch of thieves and con-artists. I have excellent credit and a solid income for over 30 years and I pay all of my bills on time every single month. I had applied for a car loan for about $20,000 and I was denied. About a week later, I received a letter in the US mail indicating why I was denied. The letter stated that I had a previous repossession with this Westlake Financial Services and this was false and not true and I never had any loans with this Westlake Financial Services company. I got a copy of all 3 of my credit reports, Experian, Equifax and Trans Union and my credit score is almost 800 and any car loans or car leases I had in the past were all paid on time and I was never late on any car or car lease payments. The same with all of the credit cards and installment loans that I had, they were always paid on time every single month. After I read this letter I got from Westlake Financial Services, I was pissed and I mean pissed. I got on the phone and I called 888-669-2669 Westlake Financial customer service and finally after ringing at least 10 times some guy got on the phone and I had explained to him what had happened. He was useless and he was lost in the sauce and he didn't know how to answer me or help me and it was a complete waste of my time trying to discuss it with this half baked imbecile on the other end of the phone. I thanked him for his time and I hung up. I have no alternative or option and I am going to give this matter to my private paid attorney and have him commence swift civil litigation against this Westlake Financial Services company and sue them for as much as he possibly can to the fullest extent of the law and I am also go to report them California Attorney Generals Office and to the FTC (Federal Trade Commission) in Washington, D.C...!

Super incompetent. Removed various additions to their ridiculous financing plans, but they do not want to actually move forward on the work to adjust my payments. Been waiting over a week to get a new quote. They are trying to still get paid for what I have documents of cancellations for. Literal emails saying that I no longer have the features but when I call to deal with payments they still quote the original fee. They are super unethical and have little regard for the customers that actually are trying to work along with them.

I’ve got stolen more than $800 bucks The contract failed because of the dealer fault, but not before that I did $800 dollar of payments. The app shows PAYMENT EXCESS, i called the costumer service and every different attendant told me that they where going to refund the value. After 1 month and nothing happened they simply desapear with the money and never sent me no value. Unprepared attendants, I asked to speak with a manager but they refused to pass.

I'll take back 5 star review, because they didn't keep end bargain of their part. I only agreed to make a payment for the account, which would go away in 3 years anyways, only if they close/remove it from my credit history. But they didn't remove it, instead they just changed/added comments, which doesn't help my credit at all. Despite having 700 score I got denied and denial letter said because of Westlake Financial, and this was after I "closed" my account with them and paid them in full amount which agreed by both parties, yet still inpacting my credit negatively. Then what is the point of my payment then, if still hunting me? I called you and request to delete your name from my history, I opened ticket with Experian and TransUnion, all you need to do respond to them. I DID ALL talking my self, not Westlake. I'll change to 5 when I see their loan completely removed from credit bureaus. Until that happens 1 star will be here and else where. I've been calling you for months for this issue, still not solved.

Just awful service. My car was total loss after accident. For more than 5 weeks, the insurance company could not receive the correct data for the loan payment. And then, when the loan was closed, Westlake sent incorrect data to the credit bureaus with 60 days late payments and my credit score dropped by 114 points! And for 3 months now they have not been able to fix it. Support managers say different info every time, which contradicts each other. Just worst bank...

This was the absolute worst experience ever! From the get go, it was a struggle to get my due date on what we had agreed upon at the very beginning. When you call in, almost every call goes to a call center out of country. In the military, you move a lot, this is the first company in 30 years that made me have to pay to transfer my title upon moving. Nothing but a nightmare!