Westlake Financial ServicesReviews of westlakefinancial.com

i am not happy with this company i tried to make an auto payment and was told i would not take the autopay ? not right someone got the numbers wrong on the acct and they want to charge you to make a payment on the phone and also i could not even buy my own license plates? we have handicap plates will i get them? ihad to send and fax paperwork at a cost of 60.00 and also i did a prequalification through car quest wich was a waste of time with this company. i feel i was taken advantage of this loan and i will try and go through my bank and be done with this nightmare. i just tried to make a payment on line again and the lady i was doing business with i could not understand and she did not know her job.

I will never do business with this company again. I got an auto loan through them, paid it on time every month for over two years before refinancing the vehicle with my local bank. First of all, they charged me a fee every month just to be able to pay my bill and the only way to avoid the fee was to give them my sensitive banking information. A fee to pay a bill is theft in my opinion. you should never have to pay someone just to be able to pay someone. Then, once I did refinance, they owed me a refund and instead of giving me my refund they sent it to some other company who gave me a digital Mastercard. I tried to get a hold of that company to get my refund and crickets. I called Westlake back to complain and got told there was nothing they could do about it. Couldn't even speak to a supervisor was told I could try to call back later but that's just how we do it. A horrible company to do business with, do yourself a favor and stay far away from the headache I have had to deal with while doing business with them.

Westlake Financial Services is a criminal organization that is violating consumer protection rights and trust in lending acts on a daily basis. If you have had an issue with Westlake Financial Services, or any of Don Hankey's other loan sharking businesses, you should call the California Dept. of Financial Protection and Innovation. Ask for Jay or Brian. Here's their phone number: (866) 275-2677

Pésima atención, intereses cobrados primero al final solo 25 % del valor de la cuota se destina al capital lo demás son intereses , manipulan todo como quieren. El valor de entrada nunca lo ponen en el valor del préstamo simplemente lo desaparecen nunca se incluye en el total del préstamo. Los agentes de servicio al cliente son negligentes groseros y nada profesionales.

Half a Star. Saturday a Repo man showed up to take my Car. Florida REQUIRES notice before the Repo agent comes, which did NOT happen. For Clarity see Florida Statues 537.012(2) “Prior to engaging a Repo Agent, the Lender shall afford the Opportunity…..” Well Sir, that didn’t happen. Do not entrust your Business to this Lender.

Horrible service took money twice out my account and Still hasn't refunded my money upon multiple times calling!!!

The most horrible company I have ever dealt with as a dealer. Strung us along for over a month just to tell us that our customer wasnt approved. This is after telling us he was. Sat on the phone with one of their reps during the whole application and then they said we filled it out wrong. Richard Bisadda and Eli Malouhi are both worthless. They will not call back or let a person know what is going on. If you are a dealership and care at all about your customers I would highly suggest staying away from these bottom feeders.

I paid off my car through American Car Center in 2022. That company closed before they sent me the title. This week, this company that I've never heard of--Westlake-- repossessed my car. We do not owe money on my car. We made the final payment in September of 2022 and had a ZERO BALANCE. No one answers phone calls at Westlake and when they do, they are angry, rude, nearly unintelligible, and will hang up if you don't obediently pay whatever arbitrary "service fee" they demand. Service fee for WHAT? Somebody screwed up at the original finance company and rather than help me fix it, whoever is handling accounts at Westlake is happy to continue running every scam this is.