Westlake Financial ServicesReviews of westlakefinancial.com

Customer service is bad. One month late repo. Then after I paid, same day as repo, I couldn't get my car back because they did not release it for two weeks. I will never take a loan with them again.

Worse than this bank, I have not met employees in my life to absolutely do not care about the client on all my questions, stupid unsubscriptions do not conduct checks on the fact of forgery of the loan agreement on my behalf, I think they are in collusion with scammers, car dealers..

Just like soooo many others, I highly, highly suggest staying away from this company. Do everything you can to NOT use them. They are so unprofessional and they lie about “fees”. They know there is no repercussions and if you don’t pay the “fake” fees, they will repo your car. I wish I had read the reviews before I went with this company. They offered a slightly better interest rate than the other companies I could have went with, but the other companies don’t have nearly as many bad reviews. I didn’t know Westlake made their money in other ways then just interest fees. I probably would have came out cheaper going with another finance company. Their agents are also rude, trained to lie, and just pains to deal with.

Worst place ever I bought a dodge durango back in August 2023 not even a day later had issues fighting the dealer then westlake wouldn't do anything to help said there hands are tied I said if I take the car back he has to give you the money back they said no matter what I was legally responsible for the loan no matter what even if I gave the car back put me in a bind with a 14k vechicle that wouldn't run paid the car off in Oct because of the problems here we are july2nd still no lein release or title been calling for months nothing but it's been mailed and I'm stuck with a pos in my drive way that I can't do nothing with westlake are just as fishy as they shifty dealers

I do not recommend to any dealers !! They are so bad to deal with. They take forever to release funds!! No reasonable excuse whatsoever to why they have funds on hold, they make up lies as they go. Even floorplan is terrible, you call and one person says something completely different from the next person you talk to. Funding side sucks the most, a guy couldn’t help because he claimed I had to reach out to our rep. Our rep says to contact funding team. Lmfao. That’s Westlake for you. Customers always have bad things to say about them too. The reviews don’t lie people.

This company made me sign a paper at my lowest moments watching my mom fight cancer..I had my car 4 yrs or more down to 1300 dollars they repo my vehicle had me sign a paper to keep my car from getting repo and refinance my vehicle adding another 5k on my acc... this company is the worse and its still even harder to pay now..I would have been finished off this vehicle.. it's on a 2016 kia forte.. I paid about 25k or more now and it's repossessed AGAIN

I hate that I even had to get finance through Westlake because it doesn’t make any sense I am just eight days late. I mean they’re blowing up my phone and texting me like I am six months behind when I have already spoken to someone about my payment. I see that they don’t communicate at all I can’t wait to get through paying them or trading this car in.

If I could give 0 stars I would. I'm trying to pay off a car. The company I bought from closed and Westlake took over. Since then I have had nothing but problems. No one knows what's going on. No one can tell me how much I owe for my title. They are adding on random fees. I swear they are just buying time so they can take the car back and I'm about to just give them the car at this point. So ridiculous! I just keep getting the run around and different answers.