Westlake Financial ServicesReviews of westlakefinancial.com

If I could give less than 1 star, I would. I called to pay off my car, and the second I finally got a human being on the phone, the call went silent. I tried a second time because I thought it could've been a technology error. The second time I called and *finally* got past the robots, I was connected to someone who verified my identity and pulled up my account, then the call went silent. This comes across SO SCAMMY. If this was my first experience like this with Westlake, fine. But this is my third or fourth experience just like this. I wish I hadn't wasted six years in a contract with them!

I paid off my late husband’s note July 9. I was told that it would take 30-45 days to receive the title. Here we are, October 16th, and I have not received anything but the runaround. I’ve been hung up on multiple times. I’ve never had such a difficult experience. I PAID THE TRUCK OFF! I WANT MY TITLE! I’m battling cancer and the recent death of my husband! I don’t need this stress! This company is deplorable. I’m reporting to the BBB and the AG. Never do business with this group of scammers!

Over the past several days, we’ve received multiple calls from your team, expressing urgency in completing this verification. While we understand the importance of these requests, we want to clarify that all VOEs are handled by our corporate office, which processes them in the order they are received. Unfortunately, we do not have the ability to expedite or prioritize these verifications, as they receive a high volume of requests. Our team explained this process in detail to your staff, including a call today with Mr. Raul Carrillo, who requested to speak with someone in Spanish. Despite our efforts to provide clear communication, Mr. Carrillo proceeded to leave a negative and unprofessional review of our company on Google, which we believe does not accurately reflect the service we’ve provided. Additionally, I attempted to call your verifications department on 10/11/2024 at 4:07 PM CST to speak with someone regarding this matter. Unfortunately, the agent I spoke with hung up on me before I could address the issue. We respectfully request that this review be removed, as it was made in frustration over a process that is outside of our local branch’s control. We value our professional relationship with Westlake Financial and want to ensure that both companies are working together in a positive and respectful manner.

I wouldn't let my dog pee where these liers work, worse finance company ever, wanted to pay off ,they don't knock interest off if you want to pay in full

I work for a local car dealership and called requesting a lien release since we now own the vehicle, owned formerly by our mutual customer. The first customer service representative hung up on me almost immediately and the second representative was very rude telling me even though we own the vehicle that the customer had to request the lien release. They are very rude and need to work on their manners. I call banks all the time and have never been treated so poorly by anybody. Unacceptable. Please do better.

If I could give a negative score I would. STAY AWAY FROM THIS COMPANY!!! Financed my car with them , tried making my payment only to not find an account. By the time I spoke with someone who could figure out they imput SS number wrong 17 days after payment was due. I made my payment only for them to sell contract back to dealer the very next day. I was told they would refund my $ in 21 days. That was the end ofay 2024 it is now mid August 2024 and still nothing. Several days/ hours later and nothing but different stories. Ask for manager callback and the do not call. Time to file law suit and the will now need to pay my lawyer fees also BEWARE

These people don't help you out if your vehicle breaks down. My transmission went out, and we called to see if could the transmission bill on top of our vehicle payment and they said they don't do that, and so we asked if we could refinance it as well, again they said they don't do that either, so my vehicle ended up getting repoed, after it got repoed they fixed my vehicle and sold it the next day, for a much higher price. They sent us a letter saying they wanted us to pay them more money for the vehicle, we didn't send them a damn dime. Weeks go by and we get a phone call telling us that they refinance the vehicle we lost, we told them we no longer had it and that they sold it without us knowing until after they already sold. They continued to tell us that we still owed them money and they wanted their payments, we told them no because why are going to pay for something they repoed, fixed and sold it. Yeah no this financial company is a joke.

I was late with half a payment for my car. Westlake stated that they would roll it onto the end of my loan and there would be no issues. They never did and it resulted in 18 months of 30 day past to the credit bureaus and destroyed my credit. I have on record that they told me that even though it was their mistake they won't fix it and it's my problem. When I got that taken care of, they tried to say that I no owed a "late fee" in excess of a full car payment. When I got so sick of them I paid the loan off in full, two days later a received an insufficient funds notice and fee. According to my bank, they never even tried to process the payment. This company is horrific. the resulting damange to my credit has cost me potential jobs and business opportunities.