Western BidReviews of westernbid.com

Response from Western BidApr 5, 2023

We regret to learn about your negative experience with the company in question. However, we kindly request that you provide accurate and unbiased information in your reviews. We take such allegations seriously and will report this matter to the TrustPilot administration for further investigation. We encourage open and honest communication in order to maintain a fair and informative review platform for all users. Update: The Etsy shop 'SilkStoreUZ' has 5-star reviews on Etsy and there are no negative reviews. We have checked the sales records and found that no customer named Sofie has made a purchase from this store.

Response from Western BidMar 20, 2023

Thank you for bringing this matter to our attention. We would like to clarify a few points to avoid any confusion. Firstly, we would like to emphasize that Etsy sellers are free to choose whether or not to connect to Western Bid platform. This platform offers competitive options for sellers who choose to use it. However, this is entirely at the seller's discretion and is not a requirement on Etsy. We would like to inform you that Etsy Payments, which offers multiple payment options, is not available for sellers from Ukraine. This payment method is restricted to certain countries only. Secondly, we would like to assure you that Etsy does not impose any additional charges to buyers beyond the agreed upon price of the item and the associated fees for shipping, tax, and other charges. Any charges that appear separately on the bank statement are not related to Etsy and are not included in the final amount paid to the seller. We would like to clarify that Western Bid does not impose any additional charges on buyers at any time. Our customers always pay the prices mentioned on the respective listings. At Western Bid, we have no ability to levy extra charges, as we do not have access to buyers' credit card or bank account information. All payments are securely processed through Etsy Checkout, PayPal Checkout or eBay Checkout. As a buyer, you are not required to pay any additional fees to Western Bid; all fees are borne by the sellers connected to our e-commerce platform. If you see extra charges on your credit card bill, it might be currency conversion charges or international transaction charges imposed by your bank. Lastly, we take false information and misleading statements very seriously as they can harm our reputation and the trust our customers have in us. We reserve the right to report any such messages that could be considered harmful or obsessive and that provide false information to review platforms like TrustPilot. Thank you for your understanding and for helping us maintain a fair and trustworthy marketplace for all our users.

Response from Western BidMar 20, 2023

We apologize for the negative experience you had with the defective Nixie clock you purchased from one of the Ukrainian sellers on Etsy. We are here to help and would like to request the order number or the item number to identify the problem and help resolve the issue to mutual success. Providing us with the order number or the item number will help us investigate the issue and work towards a solution that meets your satisfaction. We take all feedback seriously and want to ensure that every transaction on Etsy is a positive experience for our customers. Once we have the necessary information, we can assist you further in resolving this issue. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for your cooperation and we look forward to resolving this issue to your satisfaction.

Response from Western BidMar 20, 2023

Thank you for your feedback. We strive to make our service better and better.

Response from Western BidMar 21, 2023

Thank you so much for your kind words and for taking the time to share your positive experience with us! We are delighted to hear that you are happy with the fox trimmed coat in cashmere/wool that you purchased on Etsy. We take great pride in providing our customers with high-quality products that are well-made and crafted from the finest materials. It is always a pleasure to hear that our efforts have been appreciated, and we are thrilled that you feel blessed by your purchase. At Western Bid, we strive to ensure that every customer has a positive experience when shopping with us. Your feedback serves as a motivation for us to continue providing excellent products and services that meet the needs and expectations of our valued customers. Once again, thank you for your kind words. We look forward to serving you in the future and providing you with more high-quality products that you will love.

Response from Western BidMar 21, 2023

We would like to express our sincere apologies for the negative experience you had with your recent purchase on Etsy. We take every feedback seriously and appreciate you sharing your concerns with us. We understand your frustration and disappointment, and we want to assure you that we are taking the necessary steps to address the issue you raised. While we understand that Western Bid is not responsible for the actions of individual sellers on Etsy, we recognize that you and other customers have had negative experiences with some sellers. We have procedures in place to investigate and take appropriate action against any seller who is found to be engaging in fraudulent activities or not fulfilling their obligations to their customers. We appreciate you bringing this to our attention, and we want to assure you that we will do everything we can to prevent such incidents from happening in the future. We are committed to providing a safe and reliable marketplace for all our customers, and we take all necessary measures to ensure that the products and services offered on our platform meet our high standards. We understand that you were expecting to receive a set of Taro cards with a beautiful bag and box for your birthday, and we apologize for the inconvenience caused by the delayed delivery and issues with the address. We would like to investigate this further and request that you provide us with the order number or the item number to enable us to identify the seller and help resolve the issue. We take every negative feedback seriously and strive to learn from them to improve our services. We appreciate your candid feedback and hope that we can regain your trust in our platform. Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon.

Response from Western BidMar 21, 2023

We are sorry to hear that you have not received the purchased pictures or a refund, despite several communications with our company. We understand how frustrating and disappointing this experience must be for you, and we want to assure you that we take these matters seriously. We would like to investigate this further and request that you provide us with the order number or the item number to enable us to identify the issue and help resolve it. We take every customer's concern seriously and strive to address them as quickly as possible. We want to assure you that our company does not engage in fraudulent activities, and we always comply with the rules and regulations of the platforms where we operate. Our aim is to provide our customers with quality products and services that meet their expectations. We understand that this situation has caused you inconvenience and frustration, and we apologize for any inconvenience caused. We assure you that we will take the necessary steps to resolve this issue as quickly as possible and ensure that it does not happen again in the future. Please be assured that we value your business and appreciate your feedback. If you have any further questions or concerns, please do not hesitate to contact us.