Muhammet
Poor accountability and customer handling
used Western Bid as the return address/logistics intermediary for an international return. The item was defective and had to be sent back from the EU to the US. Instead of providing clear instructions or taking responsibility as a professional logistics provider, the process was unnecessarily complicated and shifted entirely onto the customer. Key issues: No proactive support or clear guidance for international returns Responsibility pushed back to the customer despite clear documentation Slow, generic communication instead of concrete solutions Lack of accountability when acting as an intermediary for US sellers As a logistics company, Western Bid should understand international returns, customs procedures, and customer protection requirements. In this case, they acted more like a passive mailbox than a professional logistics partner. I would not recommend using Western Bid if you expect reliable support or responsibility handling in cross-border transactions.
Response from Western BidJul 14, 2026
We are sorry to hear that your experience with the international return process was frustrating and that you felt you did not receive clear guidance. Unfortunately, we are unable to identify the shipment or correspondence based only on the name displayed in this review. International returns may involve the seller, carrier, customs authorities, and the recipient of the returned parcel, so the required procedure can vary depending on the shipment and the countries involved. Nevertheless, we take your concerns about communication and support seriously and would like to review exactly how your case was handled. Please email us at **[[email protected]](mailto:[email protected])** and include your full name, Western Bid username, tracking number, seller or order information, and copies of any relevant correspondence. For privacy reasons, please do not publish these details here. Once we receive this information, we will escalate the matter to the appropriate manager, review the full history of the case, and provide a qualified response within three business days. We sincerely apologize that the process appeared unnecessarily complicated and that our communication did not meet your expectations. Thank you for bringing this matter to our attention. We would appreciate the opportunity to investigate it properly and provide a clear explanation and, where possible, an appropriate resolution.