West Coast Vape Supply is a vape wholesale and retail vape supplier of vape juice, ejuice, eliquid, nicotine salt, vape mods, vape coils, box mods, jam monster, loaded ejuice, juice roll upz, naked 100, ruthless vapor, JUUL, SMOK and more.
westcoast vapesupply (westcoastvapesupply.com) has 154 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Taylor R.
I’m extremely disappointed. I’ve ordered from here numerous times without issue, but never got my most recent order despite receiving a thank you email and my card still being charged. Tried exhausting all options to contact them with no success. Seriously ridiculous.
Timo K.
They have zero respect for people's time. I ordered (Feb 7th 2022), it was confirmed, CHARGED to my card and after almost 10 days I had received no communication from them. I wrote an e-mail asking on Feb 16th 2022: Hello, could you guys please give me an order update please? Best Regards, Daniel Their response was that the "fraud" department had considered my transaction "suspicious"; therefore, they required a photograph of my credit card and my ID. For now, let's not talk about the extremely intrusive information being asked. Why wait almost 10 DAYS and receiving an e-mail from me to say anything about it? It's a waste of my time and very disrespectful. There is no excuse for this. I don't care how their fraud department handles things, but if they need something extra DO NOT charge the amount and ask for whatever BS documents you need AND do so in a timely manner, not after the customer reaches out to you for an order status. Based on this interaction and other reviews here I can tell this company gives 0 Fs about their customers so my recommendation is STAY AWAY! I'll update after (and IF) I receive my money back in a timely manner.
German Pieza H.
It’s a scam Terrible service, one of the worst experiences I’ve had buying products online. The shippement never arrived and they didn’t take responsability. I can’t believe that they still allow this page to sell products, if you don’t want to give your money away avoid buying here at all I costs
Josephine Austin L.
DO NOT ORDER ANYTHING HERE!!! You think you’re getting a good deal but you’re not coz guess what, your package will never arrive! If I could upload my screenshots here, I would! I ordered my vape juice bundle last Jan 23, 2022. Received an email that same day with the order number. Jan 26 was when I got info on tracking number. They use this so-called Regional Tracking which does not exist. They had a disclaimer of allowing 1-2 or 2-3 business days for carrier to pick up and deliver to sorting facility. Jan 28 it arrived the sorting facility and left the facility again. Next update I got was Feb 3, where it was received and is now “in transit”. That’s when I decided to look at the reviews and low and behold, I am not the only one experiencing this issue!!! I emailed them, no response. I tried their online chat customer support, only got one response “our customer support will help you in a few minutes” 20 minutes had passed and no response. Messaged them back if they were still there, no response. I then tried to cal the number, NOT IN SERVICE. I gave up and just called my CC company and disputed that transaction. So for those people who left a review saying they got their package, they are the lucky ones. But there’s a lot of us who did not receive anything at all. Complete waste of time and unnecessary stress added to my day!
Annetta
Do not order from West Coast Vape, I ordered and paid for $127.24 for vape juice on 12/22/22. After several phone calls and email, I haven’t received a refund or product - much less a response from the company. They are not trustworthy.
Vlasios K.
Spent over $100 and never received anything. Spoke to the delivery driver, after i missed a call, and stated he left it in my mailbox. Nothing was in my mailbox but my regular email. I received one email back, stating it showed delivered, but it wouldnt be left in my mailbox. What gives? Shipping method SHIPPING PLUS SIGNATURE FEE (2-10 DAYS). Where did i sign for it? No apologies, no refund, no product. Pretty upsetting.
Emma C.
What a terrible experience. No refund or returns available. They say it's because of the substance yet I was able to make a return to a different vape store online. Never ordering from them again. I ordered expedited shipping and it's been 13 days when they claim to do it in 2-10 days, so I paid for extra shipping for absolutely no reason. Not only that but ive emailed them 3x to no response. Awful customer service and awful experience. Glad I can review them.
Sherif Osman S.
SCAM SCAM SCAM 15 USD for shipping of 3 bottles of juice, thats fine. 2-7 days to deliver on their page, FACT?? 10 business days after 2 days of prepping your order. SCAM SCAM SCAM bs tracking number I never used bad words ever on a business email, with them, I didn't save an effort
