westcoast vapesupplyReviews of westcoastvapesupply.com

This order was FINALLY delivered after almost a month to the Po box in Litchfield, CA ( which was NOT the address I provided West Coast Vape Supply) I finally called USPS last week to see what was happening with the delivery that was ordered from you on September 20th and asked them to look into it. After waiting a week to get the notice that the order had been processed, I finally reached out to find out when it would be shipped out and was told it hadn't been shipped because one of the items i ordered was out of stock. Nobody let me know this was the case until I emailed to check on my order. West Coast vape supply was absolutely NO help with finding out where this order was, nor did anyone there care to help me find it ,yet they were quick to charge my card for an order that hadn't been shipped. I repeatedly asked for a customer support number or for someone to call me. However, all I got was a response through email stating there was nothing they could do, that it was a USPS problem. Not ONCE was I able to speak with anyone except through email. The package went back and forth through San Diego for several weeks ( which is over 400 miles away from where I asked it to be shipped to) and nobody in their company cared to help figure out how to get it shipped to the correct address. The HUGE lack of customer service, and willingness to find or replace the $150.00 order that I ordered from West Coast Vape Supply is unacceptable . I will not be doing business with your company again, and I will be letting everyone know about the terrible experience I had with the order I placed, and urging them to use a different company other than West Coast Vape Supply. Sent from Yahoo Mail on Android Show more

Every time I have bought my vapor juice from this company I pay $18.50 to get the product to me within one to three days or so the policy says. As of today I have waited five days I could have saved $18.50 and just waited five to eight days. This company is awful and I don't recommend it to anyone. And just by the way 18.50 can buy a lot of tacos from Taco Bell so they owe me money.

I've ordered from these guys in the past...I live in the same state as their company ships from. It's 3 days if you ship it the same day. They told me in some bogus email that somewhere it says it can take 8 days to process your order. 8 days. Just because it says it somewhere on your website doesn't mean it's right. That's just lazy...so I can order from EJUICECONNECT...which is in Florida...across the entire country, and get my juice in 5 days. But a company in the same state will take 11 days. That's really really bad customer service and distribution. They act like taking 8 juices and sticking them in a bag and calling the carrier to pick it up takes 8 days. Laughable. DO NOT BUY FROM THEM. Vote with your dollar.

They take your money. You may or may not get the product. And their "customer service..." man, forget about it. They have a bunch of touchy feely kids answering emails who, somehow or another, think that you the customer are writing in to hear their whole sad life story. Mine is apparently sad because he is in his 40s and still working customer service, and likes to go on tirades about how the world judges him...or some such. I have no idea. End of the day, they still refused to ship my product. And I am a 100% disabled Veteran, listening to this kid whine about how the world is mean to him. But being a disabled Veteran I am on a limited income. The loss of this $125 means I just have to go without nicotine until I get paid in two weeks. But it is the customer service boy's sob story that we all had to listen to today.

After inquiring the status of a week old order that had already been charged to my credit card, I was told the items were out of stock They offered a substitute. I refused and requested a refund and to cancel the order. Not hearing or receiving a cancelation confirmation, I made a second request. Both recieved no reply. When I did hear back, the order had shipped. Unfortunately I had already made another purchase from another vendor. West Coast Vape offered no explanation or compensation. My advice is to avoid doing business with WestcCoast Vape.

Placed an order and got confirmation email. Order never arrived. Did not get tracking number. I have tried to contact them by email, and by the three telephone numbers that I could find. Two numbers went to full voicemail boxes and the other was for a medical company that has no relation. I am cancelling my credit card payment as I believe they may be out of business.

It took me almost 3 weeks to get my order and I received one email concerning that. West Coast Vape Supply does not seem to care about their customers. If I shipped my orders in 3 weeks I'd lose my job... Period. Do not do business with this company.

The company they hired to deliver my products lied had me sitting around the house for what I ordered. They threw a paper on the door as if they tried to deliver and waited around but they didn’t. They told me that the driver isn’t even answering their phones calls and I don’t have my package it’s been almost a month. I have tried patience but I will not continue to get the run around for my package.