westcoast vapesupplyReviews of westcoastvapesupply.com

Order placed on 7 April payment taken immediately , and then nothing. No delivery, no meaningful update. I have contacted customer support multiple times and received no response the issue. Even after escalation, to the CEO, there has been no resolution, no shipment confirmation, and no refund. As an international customer (Netherlands), this is especially concerning , once payment is taken, communication effectively stops. At this stage, I’ve had no choice but to escalate formally via BBB, eConsumer, and my payment provider. Very poor experience and not a company I would trust again. very aware

I bought 2 bottles of 0 vape juice they put them in an envelope which had very little padding with both ends open. These bottles were coming from Florida to Texas. Not a smart idea. It's delivered one bottle busted all the way empty all over the envelope inside and out the other bottle mashed leaking everywhere I take pictures I send them text messages no answers I send them email no answers nothing absolutely nothing I spent $40 on this stuff I don't have $40 to just throw in the trash can but I guess they think I do will after a week or so or 2I find out they gave me a $13 refund oh boy that's a big one buddy. Do not buy from them look somewhere else I don't care how cheap you think they are it is not going to be worth the hassle of not getting your stuff or getting it damaged or half of it you get it and the rest you don't they've got bad reviews everywhere you look I wish I would have known it before I messed with them but now I know I don't know how they can stay in business like this how do you run a business like this and treat people like that it's awful

Waiting for 2 weeks now have sent messages to them an still NO RESPONSE FROM THEM the order has been in the same place since day one very very poor customer service began ing to think if there even a real co I won't ever order from them or send anyone to them .

I placed an order end of Feb. After 2 weeks of no communication and no order, it took about 4 emails to them to finally reply there is a delay. Fine, I emailed to cancel my order and refund the money they grabbed the day after I placed the order. So far no response to the request I have now sent 3 times. And naturally there is no phone nbr to call. Big surprise!! DO NOT ORDER FROM THESE INCOMPETENT CROOKS,

I placed an order with West Coast Vape Supply online about 10 days ago and haven't received any updates to my order. After reading the reviews, in kicking myself for not letting that be the first thing I did. I see I originally paid for a product I will never receive!

Updated review: 7.27.2025 TLDR: Lack of response & order not filled. We are not getting close to 2mo with no order & lack of customer support. Am now working w/bank to charge back the order. I placed an order on 6.3.2025 and have not received it yet. They are low/out of stock on the Novo 5 pods. I reached out, they informed me of some options: I could wait. I was heading out on a trip, so cool - no rush. I come back two weeks later and the order is still not fulfilled. Reached out to customer service again via email. Gave me me some options. Told them to ship what they had & cancel the novo 5 pods they did not have in stock. Have had no response or feedback. Basically I paid for an order that I have not received. Not even a response to partial ship what was ordered. I'm also getting ready to move and have cited this numerous times as to timeline and/or managing changing ship to address. They used to be great, I loved supporting them as they used to be super solid & reliable. Now, I think i'll have to move to another vendor like Element Vape to start shopping with. :( I did order via Element Vape & got my order in 5 days. Bye Felicia.

It was given one star only because I can't give it zero. Customer service was prompt to return my very first email, not one since. They took my money immediately & the website says it will ship within 72 hours. That was May 22nd. It is now June 11th. And customer service will not respond. 127$ and I know I'm never going to receive it. ***UPDATE... Requested a refund & fortunately I did eventually receive it. However I would not recommend this site to anybody

Order was placed in late March and was allegedly shipped on March 25. The tracking has never updated and says it's waiting for the package. We blew by the 2-7 business day delivery window and yesterday was the 10 day grace period the carrier gave. No reply to email. I think I may have just been scammed.