westcoast vapesupplyReviews of westcoastvapesupply.com

Like many other costumer reviews, orders over ten days ago , billing went through, then nothing. No tracking of order no response by phone, email. I believe them to be non existent!follow.. the order did come 2weeks after this post!

I placed an order on 3/20/20. Today is 3/27/20 and not only has it not shipped, I have emailed them twice and called numerous times. No one is answering, no one is responding to my emails. They charged me $70.00 on 3/20/20. This is complete fraud. I am a good, loyal customer. This is an awful way to treat loyal customers.

I only gave a star so I could review. Ordered on 3/12, waited for 3 business days as it says 24-48hrs to process. No update or tracking so I emaild since the voice mail is always full. After 11 days and 5 emails with no response I realize I am not getting my nic salts. BBB has 37+ complaints currently and Now mine as well. Went to bank today to report fraud and get a charge back.

Worst store ever. I’d even call them scammers. Ordered 8 bottles of juice, one week to reply that the order was confirmed. Sent 3 emails, got automatic responses until I called them. First time, voice mail. Called 6 more times until someone picked up and said the order hasnt even been shipped yet. Few minutes later I received an email saying that they didnt have one of the juices I ordered. I said they could send me whatever they had. 30 minutes later another email saying my ordered was cancelled and that they would refund me. 2 WEEKS TO CANCEL MY ORDER THAT THEY NEVER EVEN SHIPPED. Never order from them anything.

First time customer, ordered last Thursday at 4am. Over 6 days ago, with 3 day shipping. Order was updated on Monday with "order confirmed". Gave them time to ship, but no avail. Sent them an email, got an automated response about my order saying it's confirmed. I replied that that info doesn't help, I explained that in the email. I called them and no one answered, and cannot leave voicemail because "Voicemail is full". That alone says a lot. May unfortunately have to do a chargeback.

I don't usually write online store reviews but I felt obligated to do so this time after my bad experience with Westcoastvapesupply.com I have been ordering vaping supplies online for more than 5 years, and I got to say that Westcoastvapesupply.com is by far my worst online store experience. I made 3 orders at their website that cost me $538 in total. All 3 orders were made within a 1 month period. I had no issues with the first 2 orders, they arrived on time with DHL ($79 for shipping costs). However, for my third order they shipped it with the wrong international shipping method! The items were shipped with international post USPS instead of DHL for which I paid. The USPS shipping rate was half of that for DHL and I wasn't refunded the price difference. I tried contacting them on their support and sales emails and via the contact us page directly 5 times over a one week period and I didn't get a single reply. I haven’t received my items yet and I’m yet to hear back from them. It's sad that they treat their high paying international customers this way. At a rough time like this when vaping is getting banned everywhere and people are switching back to smoking you would expect vaping shops to try and maintain their loyal paying costumers ... Not here!! I highly recommend to avoid them especially if you want to stock up and pay big for a large order before flavored e juices get banned! I will update this review and be fair to them if this gets fixed.