West Coast Vape Supply is a vape wholesale and retail vape supplier of vape juice, ejuice, eliquid, nicotine salt, vape mods, vape coils, box mods, jam monster, loaded ejuice, juice roll upz, naked 100, ruthless vapor, JUUL, SMOK and more.
westcoast vapesupply (westcoastvapesupply.com) has 154 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Melissa
West vape has BECOME a scam business. Your least worries are waiting for the order. The worst thing that can happen is you actually receive your order because mine was TAMPETED WITH BROKEN SEALS AND AN UNKNOWN SUBSTANCE PLACED INTO MY VAPE BOTTLES. I AM REPORTING THEM TO EVERY AUTHORITY - TRUST ME.
KV
Ordered 9 days ago, nothing has shipped. But, they took my money rightaway. What a bunch of incompetent losers. Don't order from them.
Nathan R G.
Absolutely the worst!.. I placed an order from West Coast Vape Supply for vape juice on a Thurs afternoon. I qualified for free shipping since my order was over $100 but I needed it asap so I paid extra for express shipping. They didn't have the coils I needed so I placed another order with a competitor with just standard shipping. Both companies policies state that orders usually ship next business day but could take up to 3... Meaning thats the longest it should take. The other company had my order shipped next day and it was at my house on Monday.. Excellent!... But nothing from West Coast Vape. Tues should have been the 3rd business day. On Wednesday I sent an email checking the status explaining the urgency of the order hence the reason for choosing express shipping. No response.. on Friday I sent another email and then ordered more juice from an even different competitor and also chose standard shipping. They shipped the order that day. Finally that following Monday I got an email back from west coast that said we checked the status and your order has shipped.. I clicked the tracking number and by "shipped" they meant they just printed the shipping label to shut me up but nothing had even been sent to Fedex yet. On Monday it said the order status was still unfulfilled and the tracking label still said waiting to be sent to FedEx. So I sent them a 3rd email and told them to cancel the order and refund my money since they already had $180 taken out my account when I placed the order. Along with the email I also called them to cancel the order and of course they dont answer but their voicemail said leave name number and order number and they will get back to you. So I did and explained I wanted the order cancelled.. They never called or emailed me back. I received my order from from the other competitor on Tuesday and finally on Tuesday West coast decided to ship the order and I received it Wednesday almost 2 weeks after I placed the order WITH express shipping. When I opened the package from west coast vape I found that instead of receiving 10 bottles of 3mg nic juice I received 5 bottles of 0mg and 5 bottles of 6mg. Thats not that big of a deal but I didnt get what I ordered and they could have at least called and asked did I mind mixing it myself. Bottom line its sad that I had to order from 2 other companies and received those items super fast with standard shipping before this poor excuse of a company could even get the order filled!.. It defeats the purpose to pay for express shipping when a company who promises within 3 business days takes almost 2 weeks to even ship the order and doesn't bother to call or email me about any of it which they claim in their shipping policy if there is an issue with your order you will be notified. I wasnt...Instead I had to contact them multiple times just so they could ignore me and not respond. If west coast vape supply happens to be reading this then please understand... If you are the only company supplying vape supplies then you could probably get away with treating your customers this way... but you're not.. there is so many companies out there that actually do what they say and treat their customers better... Totally lost my business obviously.. I just dont want anyone else to get screwed like I did...
The G.
HORRIBLE!!!!! Placed an order 15 days ago.I reached out to them through email twice and got the same computer generated response.I have tried calling several times with no answere.The day I placed my order I received the conformation email and they took my money out of my account the same day.Since then I have order from 2 other sites and already received my items.My best advice is stay away from this company it's a scam.SCAM!!!!!!!
Christy B.
I’ve ordered from here more then once in hopes it would change paid for priority shipping and orders was placed before 1 on week days so that they would be processed the next business day as described in their website... none of this is true took over 7 days to process a order of 4 bottles of the same juice each order and the 2 day shipping that was expensive to say least ended up being 4/7 days each time the juice I use is hard to find unfortunately so it’s limited to what website I can order from but this one is by far the worst and customer service forget it !!! You will not get a answer and if and when you do it’s a generated response not answering your questions!!! If you need your items fast don’t order here !!!
Dimitry H.
THEY DO NOT SELL AUTHENTIC PRODUCTS. I purchased the strawberry from NAKED100 series from them and naked company couldn’t verify that this product was theirs. It tasted straight up like molded strawberry and the previous bottled that I got from authentic websites didn’t taste anything like that. They didn’t respond to my email but they indeed emailed me the tracking number for the order. I tried to contact them again via email to inquiry about the product but they didn’t bother responding
Andrew L.
This company is basically a scam! My order never was shipped and it took 6 weeks to get a refund. Absolutely unacceptable! I placed a simple order through them and after 2 weeks of no tracking info sent, I reached out to customer service to see why. It took another 10 days before I actually got a reply after numerous attempts to contact customer service calling and emailing. I was been told the items are not in stock, but a shipment had just arrived. After another week of no tracking info I then tried to communicate with customer service again and was finally told they will issue a refund. Even after this refund conversation it took another two weeks before the refund was even issued, and that is not default of my credit card company that typically takes 48hours to post. Looking online I am definitely not the only person with this awful experience and it blows my mind that it's company is able to do this. My thoughts are that they prey on customers who do not pay attention and possibly forget that their order was not fulfilled. Do not buy through this company unless you want to just waste time and throw away money.
christopher H.
Used this company for nearly a year. Last week, a purchase never arrived. It took me two days of phone calls and emails until I finally got a person on the phone. I was told not receiving my purchase is my problem, not theirs. I think it’s funny that a business would send me to another provider over $106, after I’ve spent over $1000 over the last year.
