Wesley Chapel HondaReviews of wesleychapelhonda.com

If I could take the one star away I would. Horrible customer service!!! I have 2 vehicles that I recently refinanced. The bank advised to go to the dealers and request a refund on the GAP insurance. I went to Honda first, it took all of 5 minutes I signed one form. The other dealer asked much more questions and had more paperwork to file which made me go back to Honda to make sure everything was correct and to get the number of the company so that I could check the status. I have been leaving MULTIPLE messages for the finance department to get back to me. After the 4th message with no response I spoke to the receptionist who assured me she would pass my message and inquiry along to the finance manager. I left a few more messages. Never heard back from ANYONE. Its been over a month since I went to the dealer to get a refund on my GAP insurance which at the time I was told it could take 2-3 weeks. After researching and finding the company on our own my wife gets in contact with them and finds out...THE PAPERWORK HAD NEVER BEEN FILED!!! Thank you Wesley Chapel Honda for your follow up, concern, dedication to excellence and your AWESOME CUSTOMER SERVICE!!!! I'll be SURE to tell a friend about my experience.

I purchased a 2007 Chevrolet Silverado from Wesley Chapel Honda.at first all seemed to be going really well I had stopped in the dealership and told the salesman the particular vehicle I was looking for within a week later I had a call back from the salesman letting me know that they had found the exact vehicle and also in my price range. upon arrival the next day to take a look at the vehicleI decided to move forward with the purchase. that's where things began to go south. the 2007 Chevrolet Silverado LTZ model had no key fob to utilize the keyless entry also was missing the owners manual these to me we r simple things. I asked the sales manager 2 please include a new key fob an owners manual with the vehicleI was told at that time that would not be a problem at all as those are very easy to get. moving on with my final paperwork the total purchase price of the vehicle adjunct $2000 from the price I was told on the phone just the day before. when I asked the $2000 price difference was because supposedly of gas prices gas prices have gone down the day of my vehicle purchase therefore they saidthe vehicle was now worth two thousand more dollars. seems petty but I refuse to pay the 2000 extra dollars and was not going to move forward with the new purchase. at that time the sales manager agreed to take the $2000 off the total purchase price. . Going back to the owners manual and key fob that I was promised verbally by the sales manager I was told want all my paperwork was done did they would not be able to provide me with those items until a couple of days. Dublin days pass 9 heard no information from the dealership I called you find out if they located aki bob owners manual for my new vehicle I was then told they were happy I was calling because they read been a mistake in my paperwork and I would need to add a 2000 dollar more down payment. And that into I've made that 2000 dollar more down payment I would not get my key fob or owners manual I'm sure there are other bad experiences that I am forgetting to mention all in all I had to come up with 2000 more dollars to keep my vehicle and have now on myvehiclel for 7 months and still no keys or owners manual. Hands down the worst customer service I have never experienced from a car dealership.I will not be returning to purchase another vehicle from Wesley Chapel honda.

Wasn't even half way out my car before these clowns were asking me if i would trade in my car when i was only there for my mother getting her an already approved loan at x amount. No car was showed to us and they immediately tried to upsale a different loan to my mother when she already had a loan ready to be processed and agreed upon. Horrible service, greedy salesman that couldn't sale a free car, save yourself the trip and go elsewhere.

I took my car to Honda Wesley Chapel for an oil change . I asked if they had availability and was told there was only two cars in front of me. After an hour and a half I asked about the status and was told the car was almost done. After another half hour I again inquired and was told that the car was ready. Another 30 minutes past and I had to inquire again as I stood waiting for the car. I finally paid the cashier and was told the keys were in my car. I got to my car and the keys were not in the car. I had to go back into the service center and inquire and was told that maybe the cashier had them. After some time past it was discovered my keys were left on an employees desk and another customer picked them up and took them home. My key chain is large and distinctive however the keys should never have been left in a place for another customer to pick them up. They tried to rationalize that these things happen and even some people have even driven away in some one else's car. That is totally unacceptable for a large dealership not to have tighter control keys and cars. The service director did listen to my issue and complaint and did try to help rectify as best as possible. I am writing this to ensure this experience does not happen again to another customer that entrusts their vehicle with this dealership.

I went to the dealership for a service repair on my Honda Odyssey Elite. The service advisor was beyond amazing! However, I wanted to purchase a new Honda Civic Ex - L with Navigation and that is when the experience dramatically changed. Sorry we don't have the vehicle you want please go to our sister store in Tampa?!!!?! No numbers until I finally raised enough of a fuss. Then the service advisor gave me the sheet of paper with the numbers on it!!! The salesman didn't and I never even seen the manager!!! Very disappointed and trust me I'll be telling everyone that I know about how horrible of a sales experience it was.

Our 2008 Honda Pilot began making an unusual noise. We took the vehicle in late one afternoon for "diagnosis" and were told that it was the power steering pump. We left the vehicle overnight for repair and were called the next morning to let us know the vehicle was ready. When we arrived, the service personnel went to get our vehicle and immediately came back in and told my husband that the noise was still present. Now, we need to wait to have further work done (this time it is supposedly the alternator). So, we have a new power steering pump (for $600) and a vehicle that is still making the same noise that it was originally taken in for service with. They now want to charge us an additional exorbitant amount of money for a new part that may or may not be the source of the noise. This is like going to the doctor with abdominal pain, being told it's your gallbladder and having surgery to remove the gallbladder, only to find out you have a ruptured appendix! We have been Honda customers for over 20 years, and this is by far THE WORST dealership service center we have ever been to. If they want to make it right, they'll admit that they messed up their "diagnosis" and make the necessary repairs for no charge and refund us what has already been paid as compensation for time, energy, lost hours at work, and aggravation.

We took our car there for service, went to the counter to pay our 600.00 worth of service. no one said wait here, we will bring your car, no one said wait over there by the door, we will bring your car. nothing, they just left us standing. we ASSUMED and you know what they say about that, that SOMEONE would bring our car, nope. 5 minutes later, I asked the girl at the pay counter where we pick our car up, she said, "didn't you get the keys?" no I said, we haven't gotten our car, where do we pick it up? she said "maybe the keys are still in the file?" I asked her again where we would pick up our car, she was clueless. I said never mind thanks, and proceeded over to one of 4 guys standing around and asked them where our car was, cody, went over to the pay counter girl and asked her for the keys, they didn't have them after about 5 minutes of running around, cody asked us what kind of car we were driving as he walked by us, we said a Honda, which he snickered at. I asked him what was so funny! he then asked us our name so he could look it up on his computer. Now I realize that when we answered Honda, it was a stupid answer, but when you have a customer who is a little upset because no one seems to know what they are doing, you do not laugh at them! I finally went to the girl at the front desk as you come in and asked to speak to a manager, she called but could not produce one, no one answered her call. she apologized for our problem, and then low and behold, here comes or car, finally. What a fiasco! My husband drives a Toyota through work, and their system at the one right across the highway is so much smoother, and they know what they are doing, never have to ask "where is my car, or where do I pick it up" so even though we have a Honda, I do believe Toyota will be more than happy to work on it for us in the future.

I had maintained my car with the dealership where I purchased it, but brought my car in for an oil change to Wesley Chapel after moving to the area. They recommended several expensive repairs and told me the most crucial thing I needed to do was replace the lower containment arm bushings. I don't know what that is, but the mechanic stated it was cracked and needed to be replaced very soon at a cost of about $500. I later took my car back to the old dealership who thought it was strange that they hadn't noticed any wear in that area before. After having 2 separate mechanics inspect the car, they found no crack or any need to replace anything. I will not be going back to Wesley Chapel because I feel they tried to take advantage of me.