Wesley Chapel HondaReviews of wesleychapelhonda.com

Not what was promised

Started off ok till the end, the vehicle I was buying was listed online for one price. They tried to sell it to me for 2500 more then the online price till I spoke up about it. Then was honored the online price, till everything was said and done and I went in for signing. That's were they tacked back on 2500 dollars. oh and the free oil changes yeah okay its added into your loan. Bunch of lies they all tell. Let's add to the referral program. I referred someone they were approved for a vehicle and drove off the lot. I was supposed to receive a $100. Has not happen challenged it several times and have been blown off each time. What a joke NEVER AGAIN WILL I DO BUSSINESS WITH THAT PLACE! Only time I come is to use my free oil change that I innately had to pay for.

Contacted the dealership for a regular oil change yesterday. Today the oil pan cover guard fell off and I returned to the dealership to have the service department address the issue. After speaking with Neil the service associate, he assured me it would be a quick fix and I would be on my way. Upon receiving my truck back, I checked underneath the vehicle and saw that instead of replacing the broken guard that was unrepairable the service technician punched another hole in the guard and connected it to the frame of my truck with zip ties. I immediately informed Neil that this was an unacceptable quick fix it job and that it would break loose in no time leaving me the cost of the repair. I brought my truck to the dealership without any issues prior to being service and expected it to be returned as such. After waiting nearly three hours for them to decide as to fix it or not, I was told it would be $100 dollars to replace the part that is broken. This dealership sold me the truck with no TPM sensors (safety concern) in the tires as well as a faulty rear taillight. Although purchasing the lifetime oil changes, I WILL NOT return for service at this dealership and recommend my fellow Veterans steer clear.

Took my auto in for repairs from an encounter with an armadillo. Had a great experience with my service advisor, Mike. However, Bill James, the service manager did not follow-up on his commitment to me. He said he would get back to me regarding the cost of my repair, but did not. After leaving many messages on his voice mail, no response. The website talks about their core values. One says "Focused on strengthening customer relationships". Perhaps Bill needs to review those core values and then put them into action. When it comes time for me to purchase a new vehicle, I will remember those core values that were not followed and shop elsewhere.

I took my nephew through to view a 2013 Elantra advertised by Wesley Chapel Honda a few days ago. Prior to doing so I checked the online advertised price of $10999.00. As an interested customer one has the option of requesting an instant internet discount price. The link is just a scam asking you to provide a definite day and hour for a test drive, no discount offer is sent to the customer. Upon arriving at the show room we were assigned Dan as our salesperson. He wanted to be in total control and began playing his games as taught by the management sales team. Instead of starting with a discount internet price or even beginning with the advertised online price he quoted a higher price on the vehicle. I like no haggle buying, did not have a trade and was paying cash. Dan said cash is no advantage to the deal, there are several other fees which the dealership has to include as their is no profit in the sale of the vehicle. He began by adding on a re-conditioning fee of $1500, then added a dealership fee of $750, the only ligit fees were FL sales tax of 7% and tags and registration. By the time we had a final price the vehicle was over $14000.00 When they finally came back down to the online adverstised priced of $10999.00 Dan and his sales manager whom he kept running to every few minutes acted like they were doing us some great favour. We finally just made our final no haggle out the door offer of $11,5000. Dan said they would not even consider the offer and then pitched a tantrum fit like a spoilt child when we left. Later the dealership called and promised that Dan would call and try to make a new deal, but he never did. BUYERS BEWARE WESLEY CHAPEL HONDA GETS YOU IN THE DOOR, MANIPULATES FIGURES, PLAYS EVERY SNEAKY GAME IN THE CAR SALESMAN'S BLACK BOOK TO GET AS MUCH OUT OF YOU AS POSSIBLE!

this is the worst place ever I went in on a friday to get a 2014 dodge changler after about for hours the said I was approved so I was happy so I traded in my truck I told them that I wanted the wheels off my truck they said it was ok so I bought some other wheels to put on it so I brought them the other wheels on Saturday I was told Monday I could come pick up my other wheels so I go in to day to get my wheels and their still on the truck so i ask about they tell me that I cant have them till they get the money for the car from the bank after they tell me I'm approved now they tell me maybe they tell dont worry eveything is ok so I leave in my new car so I go back tonight to get me wheels they tell me now that the loan did not go through until I give them 4000 after I already sigh the deal on Friday I tell them that's not the deal they said owell so I told them I wanted my truck back so the guy went to get my keys when he brought my truck to me it was missing things on it that they told me I could not have when I asked the guy were thestuff was he became very upset and told me to get off his lot befor he called the police we had a few choice words and then he punched my truck not only did they steal stuff off my truck but their person did damage to it by punching the truck I emailed the owner and no response I just I will just have to call the police PLEASE STAY AWAY FROM THEM TY

I have purchased 2 new cars from Wesley chapel Honda and had been very happy with my experience at this dealership until today, I came into the dealership to purchase a third car from them, a 2016 accord touring. I was greeted by Tony Snyder, whom may I add was very friendly and treated me how a buyer should be treated. Everything was perfect and I would've been set to make a deal until Mr. Luis Tamayo came over to "negotiate." Mr. Tamayo was very arrogant and acted like a malapert, he had no interest in my needs and INSTEAD was questioning my decisions. He spoke to me as if I was a complete idiot, speaking over me and cutting me off. When I let Mr. Luis Tamayo know I would not be buying from them simply because I didn't respect his attitude nor the way he was speaking to me, he subtly slammed the paper that contained my "deal" on the table and went on to sarcastically tell me to "have a good day" then proceeded to walk away, exhibiting more of an attitude rather than offering an apology. I have never felt so disrespected at a dealership, I drive from my home in Brandon Florida to Wesley chapel simply because I had been happy with this dealership and am a loyal customer. I purchase a new car every one to two years and like I said this WOULD'VE been my third car purchased from this dealership had I not received the treatment I received from Mr. Luis Tamayo.

Bought a used 2015 Chevrolet equinox from wesley chapel Honda, at first everyone was great then once paper work was done service went down hill. We left with an empty gas tank, the finance deparment didn't hold their end of the deal, instead we were basically told we are saving 2000 dollars in the long run and to take the deal or get a higher interest rate. We had agreed to put 1000 down if they came down 1000 from the price our our vehicle they counteracted and said they would bring down the offer if we put 1210.70. We agreed and in the end they did not hold up their end of the deal or disclose they weren't going to either.