WeratedogsReviews of weratedogs.com

Extremely poor customer service. Incomplete order shipping due to poor inventory control. Asked for cancelation and full refund, but they do not respond to any emails.

The size chart provided on the website is inaccurate. Trying to make a return requires the buyer to pay return shipping and a ridiculous restocking fee. It ends up eating almost the entire cost of the original expenditure. The quality of the crewneck was poor - made in China- and had a weird feel and smell. An expensive lesson for me, which is sad because I love the idea of helping dogs, but this company is not the way to do it. If you want to support and save animals, donate to your local no kill shelter instead.

Jerry with We Rate Dogs, provided the absolutely highest levels of customer service I have experienced in years! No surprise, because that’s the way they seem to do business. What a wonderfully curated company! It’s very reassuring to know there are still helpful and kind people in this world. Thank you so very much, Hayley P.S. Tell your dog I said hi

Trying to contact WeRateDogs via their email system was an experience of total frustration. The email responses did not address the issue that I was trying to get across. Of the problem that I was asking about, the email response directed me to click on a box that did not exist on my (attempted) order. I was then asked to send pictures of my order, which I did, but then I was emailed a response that what I sent wasn’t what they wanted. I have never known of a. company that did not have a phone number for customer service. This email customer service is a total waste of time.

SO DISAPPONTING! Multiple attempts to receive my daughters birthday present, only to have it "return to sender". Whatever AI/offshore call center they have set up is VERY apologetic. Can only assume this is a scam. Save yourself the trouble!

My second order was placed on June 13. It is June 23. Tracking shows it has not even shipped. Wrote to them on June 20 to see if they could tell me if my order would get here by June 23 b/c I need one item for a gift. Ghosted.

When I placed my order on March 28, 2026 the website stated delivery would be 5 - 7 business days. I finally received my items today, April 13, 2026. The window stickers were much smaller than anticipated. I’m outside the US and the exchange rate was shocking so be prepared for that. Still a good cause but it’s the first and last time I’ll be ordering anything internationally.

This company is amazing. I don't know where a lot of the dogs that they help would be if it wasn't for the money that We Rate Dogs donates. It's so heartwarming to have a company that isn't all about their profits. They care about the community. Their products are very nice too. I've been living in my sweatshirt since I got it. Definitely recommend their products and supporting this cause.