WePayReviews of wepay.com

Negative Zero is the only why to describe this company. I had a transaction come through on February 1, 2023 I was told that it was in review and it takes up to two business before payment will be released. ( That’s fine I understand the wanted to make sure it wasn’t a fraudulent transaction) On February 6th I call them back and they stated oh it’s still in review but since it’s been two days I can go ahead and expedite this and either they need to release the funds or send some type of documentation asking for additional information. Within 60 minutes of me hanging up I get an email stating that the payment has been cancelled and they are requesting that it gets processed outside. Now I have already sent the customer their order and now I have to call the customer and get payment again. Customer service is a joke your on hold with them just to tell them that they can’t find your account so you have to keep calling back until you find someone who knows how to do their job. I have been on the phone just today alone with 8 different people who just can’t find my account but I spoke with someone earlier who had no problem finding it. I have been transferred to several different places. After all of that my problem still has not been resolved. If you are looking to play a game with your funds and business then by all means sign up with Wepay. If you are trying to run a successful business I suggest that you look at other companies.

For starters they have No contact number, horrible customer service. We use them for 3 payments and only one was successful, the other two got held and then they closed my account with no explanation.

I have been a chase business customer for years. I process a lot of credit card payments and was excited when they added wepay option. Signed up and was immediately disappointed. I have had issue after issue with wepay and the most frustrating part is that the customer service agents can’t do anything to help you. I will def be switching back to my old processor and would say do not even consider wepay, it’s a joke.

Completely unresponsive to emails which is the only support option they provide. They claim that they respond within two business days, meanwhile it's been 6 business days with no response. No phone number available with over $22,000 of funds that I have no idea where they have gone.

For the last few months, WePay have consistently been randomly holding up my money with no notice, telling me I need to fix some tax info that doesn't line up, telling me it's fixed, release my money many days to a week later as customer service is all thru email and often takes days to get a response, I get a different person every time so no one understands the full picture of what I am dealing with re: this company and every time I finally get help, they do the easiest possible solution to move me along and then I have another issue soon after and have 0 dollars to operate my business or pay bills with and never anyone to talk to about it. I am switching to Stripe as soon as the funds finally transfer, it's insane that they are allowed to operate much less part of a huge corporation like Chase Bank now-- a bank that is historically horrific to deal with. In fact, I ever had these issues until Chase took WePay over. Avoid at all costs. I operate a small dogwalking biz and the profit margins post-COVID barely exist. Shame on them. The only reason I made contact with anyone to figure out what is going on with my money held up today was by going thru the app I process payments with WePay thru and threatening to leave unless they got me an answer immediately.

Horrible customer service. I've been trying to get my money from them since February (over 6 months!!!) and still cannot receive the help I need from them. I asked to speak to a supervisor, and he told me the exact same thing as the agent before him, which was absolutely unhelpful. They sent money to my bank account once, then paused all deposits and told me: "the bank account information you supplied is not working" every time I tried to link that same bank account again...

The WePay support is non-existent. There is no way to contact support directly - as in speak to a human. Any response is a canned email message. It feels like they are living in the old days of 10:00-3:00 banking when there were people were beholden to the banks and were treated as if it was a privilege to actually speak to a banker. I thought the financial industry had evolved from those days. Sadly, I guess not. If you can avoid using WePay (and the parent company Chase) you should at least until they find a way to provide customer service to their paying customers.

Horrible customer service. Canceled a non-profit/charity account before the first donation was accepted. No reason why, they just did it. Avoid at all cost.