WePayWePay is more than just a payments API. We deliver Fraud Protection, a great User Experience, and world class Support.
WePay (wepay.com) has 787 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
Showing 462 reviews with 5 stars · Clear filters
Nyle D.
Very helpful Rachel was in helping me figure out a mistake I made in my account information. She gave me a detailed explanation of how things work and time frames.
Response from WePayMay 13, 2015
It's great to hear from you Nyle and thanks so much for sharing your positive experience with us. If we can help out with anything else, just shoot us an email at [email protected]. Have a great week! -The WePay Customer Delight Team
Allie S.
Had a problem with my account not showing up but it was rectified in minutes.
Tavae S.
I needed clarification about the chargeback process. Rachel's response to my issue was quick, thorough, and she was able to offer up multiple solutions and other resources. Thanks, Rachel!
Response from WePayMay 13, 2015
Hi Tavae, Thanks so much for the wonderful feedback about our colleague Rachel! We're always happy to assist and clarify any situation, even more difficult ones like chargebacks. If anything else comes up in the future, please do not hesitate to let us know! -The WePay Customer Delight Team
Sarah B.
Recently, GoFundMe notified me that I needed to "confirm" my WePay account. So, I went onto WePay to confirm it, but the webpage said that I needed to be over 18 to make this validation! After scrolling through GoFundMe's FAQ center, I still had no idea what to do. Needing help, I contacted WePay's help desk, where I was promptly served by Rachel! There was only a short wait, and she quickly came onto chat. In a matter of moments, she typed in the solution to my problem! I had a small followup question to ask, which she readily and cheerfully answered, too! :) As a result, my question was answered, and my mood was lifted. Rachel is awesome!
Spencer W.
Rachel was very helpful and friendly, resolving my issue quickly. Great service and support!
Katiey T.
Super fast helpful information.
Response from WePayMay 12, 2015
Thanks so much for the great feedback Katiey! We always love to hear when our agents do a great job in helping out and making the process as easy as possible. Please let us know if we can help with anything else by emailing us at [email protected]. Thanks, The WePay Customer Delight Team
LOVELY25**
OMG... MR KEVIN IS AWESOME FROM THE FIRST TIME WE CHATTED AND ALSO NOW... hE IS THE BEST AND PLEASEEEEEEEE GIVE HIM A RAISE OR SOMETHING,,,HE HANDLED EVERYTHING TO THE T!!!...THANKS U SO MUCHHHHHHH!!! KEVIN YOUR WORK WILL NOT GO IN VAIN!!!
Bradley A.
WePay is always happy to evaluate it's standard holds. If your account is in good standing, and the automatic hold is unnecessary, they'll be happy to evaluate expedited processing for you! This is extremely beneficial for those of us who process "larger than average" transactions, since the standard algorithms typically place holds on our deposits. The ability to contact WePay and have these transactions expedited (in scenarios where this is possible) is invaluable! Thanks for the assistance WePay!
Response from WePayMay 12, 2015
We're so happy to hear that you had such a great experience with WePay and that we could assist your business in getting funds processed. We are always happy to look into payment and push it on through if for some reason it is being held up in the system. Granted, this is not always the case, but we're happy that this could be resolved so quickly for you! Please let us know if there is anything else we can do in the future! -The WePay Customer Delight Team