WePayReviews of wepay.com

3.6787 reviews
Administration & Services
350 Convention Way, Suite 200, Redwood City, California

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WePay

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About WePay

WePay is more than just a payments API. We deliver Fraud Protection, a great User Experience, and world class Support.

WePay (wepay.com) has 787 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: wepay.com
Website: wepay.com
Category: Administration & Services
Location: Redwood City, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 22% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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WePay reviews

Showing 462 reviews with 5 stars · Clear filters

Karen W.
May 27, 2015
Chat help experience
Most help chats have left me still questioning, but Billy answered every question to where I didn't have to question again. Very helpful with step by step instructions and polite. I am glad I asked for help!!
Response from WePayJun 3, 2015
Hi Karen, We're so happy to hear that you had a great experience with our team and Billy was happy to assist you via chat. If you ever do need help in the future, just hop back on chat from 6am-6pm M-F and we'll be here to help! Thank you, The WePay Customer Delight Team
DorisW
May 26, 2015
Eldridge and all CSR
They all do a great job answering questions and responding promptly. Courteous and polite
Response from WePayJun 3, 2015
Thanks so much for feedback Doris! We love hearing from our customers when they have a great experience! Thanks, The WePay Customer Delight Team
Dan P.
May 22, 2015
Quick and professional assistance
WePay customer care was very courteous and professional. They handled my issue quickly and efficiently and was sensitive to my situation while resolving the issue. Great experience!
Response from WePayMay 27, 2015
Great to hear Dan! We strive to create the most efficient yet courteous experience for our customers, so we love hearing when our customers feel this way after working with our team. We can always be reached at [email protected] if you need help with anything else. -The WePay Customer Delight Team
Dimitra-John B.
May 20, 2015
AWESOME CUSTOMER SERVICE
GoFundMe.com is the greatest tool for assisting people in need of raising funds in dyer hard situations. I have never have been treated with such courtesy and respect. I sincerely thank you GoFundMe.com and a special thanks to the GoFundMe.com representative Eldridge for how you have made a terrible situation, become such a blessing for the entire Kelly Family and my father's Charles Kelly Memorial campaign fund. I will never forget, and I will recommend GoFundMe.com to all my friends and family. Truly yours! Dimitra Kelly Brown
Response from WePayMay 27, 2015
Hi Dimitra, Nothing makes our team here at WePay and the team at GoFundMe happier than knowing we created such a positive experience for you, your family, and your friends during such a difficult period of life. Eldridge and the whole team here always has your back if you need help with anything else in the future! Warm Regards, The WePay Customer Delight Team
Jade M.
May 19, 2015
Rachel is Fantastic!
I had a load of issues and questions. She was very helpful and quick to get things fixed for me and to help me have a better understanding of things. Thanks Rachel! :)
Response from WePayMay 27, 2015
Thank you very much Jade for the kind words you have for Rachel. She said it was a pleasure speaking with you and if you ever come back on chat and need help, she'll be more than happy to help you out with anything you need. Thanks! -The WePay Customer Delight Team
Mary Ann R.
May 19, 2015
Rachel Rocks
Rachel was to the point - unlike so many live chat's where the script is just obnoxious. I now know what to do! I must say I think this is the first chat where I have not become frustrated! Thank you Rachel!
Richard W.
May 18, 2015
Resolving Account names
Receive emails that funds could not be transferred. Could not resolve problem, so used chat session. Eldridge guided me through the necessary steps quickly and efficiently in order to get the account to work.
Response from WePayMay 19, 2015
Hi Richard, We're sorry to hear that you had some difficulties at first getting your account all set up, but happy that our colleague Eldridge could help you get everything set up. If we can be of any assistance in the future, just shoot us an email at [email protected] or live chat us and we'll be here to help! -The WePay Customer Delight Team
Terry M.
May 17, 2015
Fast and easy...
It is very easy and I get quick assistance from Eldridge. Thanks
Response from WePayMay 19, 2015
Thanks so much for taking the time to share your experience with our team. Eldridge and the rest of the crew is here to assist you with anything else you might need. Thanks! -The WePay Customer Delight Team

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