WePayReviews of wepay.com

Just got off of a chat session with Rachel. Just wanted to say how patient she was with me. I have a slight mental disability that makes it hard for me to comprehend things sometimes, & she was very helpful & patient with letting me go over & over the same scenario until my brain got it figured out. Just wanted to give kudos where kudos were due. She is a great asset to your Customer Service Team. I've personally worked 35 years in the customer service industry. So I know what I'm talking about. :-) Sincerely, Karen Drennan

Their customer service team was excellent to work with and very easy to chat with, which showed real knowledge of the product.

The reason I gave four stars were simply because I'm a New/First Time user to WePay through gofundme.com and I've had recent issues with withdrawals. (WePay Account NAMES has to match Banking Financial Institution)| This would cause less confusion and everything would run smoothly! | Currently awaiting issue to be resolved Ticket number was submitted on May 14, 2015 | current date June 04, 2015 | 3 weeks later | Still awaiting the golden rule ((2-5 business days)) | To WePay Suggestion: | Maybe WePay, can add a service in the near future that would allow minor incidents for NEW/First Time users to have funds readily available after two or three incidents reoccurring. -New/First Time User to WePay

The worst part was waiting for a service rep. You probably need a few more on staff. But once I got Eldridge on the line, he had my issue handled in less than 2 minutes. Would've been five stars if I didn't have to wait in queue. I refuse to give 5 stars when I have to wait in queue.

it was ok i would not say it was the best service i ever had you all should provide a faster way to get your money and also you all should have a phone number . have a good day agent was decent ok you have a great day also good by only one thing i would suggest is the person maybe not type withc excamaitions ooints!!! like that may insinuate he

Good, thorough and informative service from Eldridge today. Thanks!

WePay got back to me within 48 hours and gave me the information they had which helped me determine that the charge was something I had ordered even though the name didn't match. More details would have been helpful as it still required quite a bit of research on my end to resolve - but I have zero criticism of the rep who responded to me - very pleasant and helpful!

I used WePay through GoFundMe. When I withdrew the funds, a pretty generous amount, it took just about 10 weekdays days to receive it. It does say about 7 week days, but fortunately we had the money to pay up front and just balance out our account whenever the funds arrived. I received a personal email apologizing for the inconvenience and a couple days later they sent a fresh box of gourmet chocolates! What a surprise. Thank you WePay!