WePayReviews of wepay.com

I have had a great experience, but truly it has been because of Dia's customer service. She relieved my concerns with not being able to receive funds until WePay could verify my identity. It has been such a relief communicating with her.

Wepay gets a bad rap and it isn’t fair. I use Joist for estimating and invoicing, and love it. I recently tried their ‘get paid with credit card’ option. With Wepay. I took a large payment from a client and all was good, until I got a message from Wepay. It asked me to edit my invoice. Being a stubborn red neck, I emphatically explained I would do no such thing, and proceeded to get so angry!! But, they emailed and gave me Joistpayments phone number ( Joistpayments is set up specifically to assist and be the customers liaison with Wepay). It worked seamlessly. Joist admitted they could do some things differently, and I stopped being stubborn and changed my invoice a little. Boom! My money, all of it, was released within a few hours. Joist saved the day, and Wepay was actually very good. Wepay has a system where they only communicate through email. That’s fine. What everyone needs is Joist. Because Joist knows this about Wepay, they set up their end of things, Joistpayments. All worked extremely well, and I’m a super happy client. And I am a miserable client when I think I am not getting my own way, so, I think both Wepay and Joist dealt with a most unreasonable client in a very reasonable and fair manner.

Assistance provided by Dia was spot on and helpful

I've used it twice to raise money through youcaring which helped me a lot. Dia helped me immensely when i couldn't figure out how to verify my phone number and responded quickly and politely!

Good company and great communication, thanks Liv for the prompt support.

Monica of WePay support replied to my question within minutes with a clear answer - can't ask for better than that! F. Rogier

Dia responded promptly and was very helpful

Mike helped answer my question promptly and continued providing support to see the solution of my issue. Great customer support!