WePayReviews of wepay.com

These folks dont have a clue what is going on, IT SHOULD NOT TAKE A WEEK FOR THEM TO PAY YOU FOR A CREDIT CARD TRANSACTION. THEY QUOTE YOU 2.9% AND CHARGE 3.5% THEN SAY "NEXT TIME IT WILL BE 2.9% WE PROMISE" AVOID AT ALL COST.

We are an IT company and we give trainings. The first time i heard of wepay was in a training event i went 2 weeks ago. I got our account verified and made our first transaction and the system said that everything went well. Two days after our transaction we cancelled our other service with Authorize.net. One day after, we received an email from Wepay stating that it couldnt process our transaction and even emailed our customers about it. I tried calling, and no one answered. The customer service chat was offline ( at 3pm) and no one answeres our questions in emails. We got the same email from a "charlie" like 6 times. I finally wrote in their facebook wall and they said: WePay We understand your concern and what it means for your business. "We did have a team event yesterday afternoon, so we were only available through email." Really? they have an event and business just stops while ours still goes on? 2 days have passed and still no answers! We had to call authorize.net so renew our service, of course paying a fee. Will never do business with them again!

I used the wepay service for exactly 2 transactions. They then, without warning, reversed both transactions and said i needed a resellers license! I do computer repair. What would i need a resellers license for? Their response? ---- Chris 05:00 | I am sorry, but what you are processing for would require a reseller's license per our terms, and we won't be able to process for your company going forward 05:00 | I am very sorry again ----- He had no idea why HE made this call. Anyway, after this short experience i went with Intuit. They offer everything i need plus a free card swiper. All that and a company i've heard of. So try this company at your own risk! Just dont process any payments that you worry about them randomly reversing on you!

I used WePay to raise money for a charitable cause. WePay failed to deposit the money I raised to my verified bank account and did not respond to multiple emails I sent them. The only assistance I got was from their LiveChat, which always tells me to email [email protected], but they do not respond to my emails! I sent 3 emails and not once was my email responded to. I would not use this company. WePay practices bad business and never gave me access to the money I raised. Their customer service is horrible and does not comunicate. It feels as if they do not want you to know what is going on with your own account, or why you can not have access to the money. I am in the process of filing a complaint with the BBB and in doing so I see the amount of complaints they have received this year is remarkable. This company should not be allowed to operate.

here is a chat with wepay.com, they also removed my comments on facebook - which is a big minus for the company to stay "real" with their customer. They don't support small business in MIS/IT Industry, LOL - they are part of that industry! [email protected] 09:46 | i 09:46 | i'm in IT consulting, theres nothing violated here if you can't tell me directly Emma 09:46 | our review team handles the payment processing, so i'd check in with them per the what the email states! [email protected] 09:47 | tell me which term, then i can clarify, but in the mean time I will definitely put this company in the spotlight again Emma 09:48 | we do not process payments for IT or PC repair companies any longer

Horrible experience...seller took money...never sent product. Sent numerous emails to seller and not one reply. Contacted wepay and told to give seller two weeks to get product despite no contact wharsoever from seller after a week. I am sure I will never see this money again but plan to file dispute with credit card.

Customer service is useless. "I'm sorry, I'm not privy to that information, our processing department handles that." Expect to get paid much longer than the 1-2 business days they advertise. From the answers I've been given, customer service does not even have a grasp on how ACH works in the business. It's been over 48 hours since I initiated the ACH transfer. I've never seen one take so long where funds are already verified. Not sure if the previous reviewers work for the company, but as a customer, paying them 3.5% just to be given the run-around is hardly my idea of a good business relationship. I would not recommend.