WePayReviews of wepay.com

We operate a family restaurant, we offer food catering on the side to make extra money. We had 3 clients that paid catering deposit fees through WePay. The first transaction of $125 went through and successfully deposited to our bank account. The other 2 transactions valued at $380, were held by WePay. WePay told us, that they are reviewing our company. They assured me that the payments should clear soon after the verification process is completed. After 15 days of waiting,WePay closed my account citing our company was a "High Risk". We lost our $380 that was held my WePay. We are currently in the process of writing a complaint with the BBB and considering taking WePay to small court. To all the business owners out there: Do not use WePay! You will NOT get your money!

I joined with them, I sell discount Netflix accounts. I had 7 sales in 2 days, but one of them did a chargeback because the order the wrong plan. The customer then purchased the correct plan, so all was good. I just got a notice from them that I'm a high risk, and my monies will be put into a reserve for 30 days. Mind you, at this time, I had a pending withdrawal that was to go into my account, but even now THAT says it failed. Sad thing is, I read these reviews before joining, I went with their BBB score instead, which is an A. I should have gone with my gut feeling. What they're doing is earning interest of MY monies that I earned. I emailed back that I want my money NOW, and that I will be seeking legal counsel based on MY experience, along with all the reviews on this site. If you're reading this BEFORE you've dealt with them, RUN! Don't give them a chance, you'll get ripped off. The few positive feedbacks you will find on this thread I'm sure was fabricated by Wepay employees.

Do not use this dreadful company. Run don't walk! After reading the reviews I had a horrible feeling so checked on a "pending" payment. It was for a rental unit and the guest was already there as I expected the payment to go through Friday. Like almost everyone else I was at first told it was coming today and then when I pressed them told they were "sorry" and were cancelling the payment and couldn't process for me as a "high risk" business. Of course I told them ahead of time what the business was - property rentals and it was all fine and dandy. So basically if my guest was not an honest person (which thankfully she is and paid me on [external reference] - of which I have had zero problems with in 7 years of doing business with them) she could have stayed at the unit for free and with no security deposit. She also took a leap of faith that the payment had not been processed - since Wepay sent an email that it had been! Wepay told me that they would send both of us an email showing the payment was cancelled and it never happened! Now they won't respond to me in chat (which is the only way you can expect to "speak" to them as their number does not allow conversation with a real person)We don't pay as it should be called is an absolute nightmare and I would strongly advise you not to ever use them! Here is my conversation with their non customer service rep - so can see how shady they are and the run around you too can expect on your way to losing potentially thousands. See for yourself how they talk out of two sides of their mouths and give misleading information: ME Hi, I need to get a pending payment resolved immediately. Employee: Hi there → ME I need to know if the hold up is on the payees end or on yours Employee: It's just going through our standard processing on our end Employee: You'll see it processed today → ME This is the situation - a guest is renting my property - and she is leaving Friday, xmas is one less day to process btw - and then on Friday I need to refund her the security deposit ($250) out of her payment. →I have read many nightmare stories about your service on the web and am really worried. →I have seen where you will reverse the payment for no reason and if that happens she stayed for free and plus i have no security on any damages. Employee: Our standard processing time is about 1-2 business days Employee: We won't reverse a payment, but it can fail → ME That is your party line but I am finding out that isn't true. →Look I need to know now if it failed or not. →I see that I have to build some type of trust to get paid??? Employee : No, not at all → ME btw - your java script is void to even submit a business review of which my business has many. →so i can't even submit that. Employee: In this case I would advise to find a new payment processor Employee: What you are processing for is considered high risk by our banks and processors Employee: So we may need to cancel the payment Employee: I'm very sorry → ME what are you talking about →it is not high risk →I just want to know it is processed like on [external reference] but what you are writing is exactly what ll the reviews warned about you. ME →Do i need to write to the BBB and Attorney General office just to get my payment or find out what happened to it? Employee: Well the payment hasn't processed yet Employee: It's still processing → ME then why are you saying it's high risk Employee: BUt your industry is considered high risk by our banks and processors ME→obviously you are planning on cancelling it ME what is my business that is high risk? when did you come to that conclusion/ Employee: What you are processing for is high risk Employee: any sort of vacation rentals Employee: timeshares Employee: Anything that industry is unfortunately a high risk industry Employee: I'm very sorry →I Me it isnt a time share →why didnt' you tell me this on friday →i am writing to the BBB immediately because now I am out all that money →now →and with a pending charge my guest certainly won't pay me any other way →guest Employee: We didn't know what you were processing for on Friday .employee: I am very sorry again → ME what will the guest see or hear from her cc company? will it show pending if yes she won't pay me another way!! →She is saying she has a payment confirmation from you! I need an offiicial email immediately that you haven't and won't be processing her payment Employee: You will receive one in 1 minute Employee: So will she → ME okay send me the copy of what she received too please The positive reviews are all written at the same time and all seem fake and written by the company themselves. The business is NOT listed in their legal disclaimers as one they don't serve, so they make that part up in an effort not to pay it seems as they go along.

@[name]: If WePay has to ask you to come here and write a review, then what does that tell you? They do not have a positive experience and have to ask people to write one. Pretty pathetic if you ask me. They also do NOT have good customer service, because they do not have ANY customer service. All the phone numbers I have from their correspondence and that which I found online are all automated systems with no real person. This company is horrible. Started using them in June/July 2013 and loved them. Had no problems at all. Sent invoices and funds were withdrawn automatically into my bank account within 1 day. The trouble came when I got tired of invoicing and added some buttons to my website instead. I received one payment for $112 and another a few days later for $26. When it came time to withdraw, I was asked for a social security number or a tax id number. I gave BOTH, then withdrew funds. Then received an email 2 days later saying my account was closed because my products were "risky" and was "illegal activity." Really? A video giving entrepreneurial advice is "risky" "illegal activity?" I asked them when I would get my money and they said 30 days. Please, I wasn't falling for that. I contacted the customers who sent the money and told them to do chargebacks to get their money back and to pay me via Paypal. I was not going to let WePay earn interest off the money for 30 days. I then did a Google search and found all other other WePay horror stories on the RipOff Report and the Better Business Bureau. To think I was actually going to start endorsing this company and even had plans to find out how I could invest in the company as a possible Angel Investor. Think again. They just shot themselves in the foot. I give the company 3-5 more years before it goes into complete extinction. I hate [external reference], but at least I know how [external reference] operates, been with them since 1999, and I will happily go back to them, as well as my bank merchant account. Once again, if a company has to tell you to write a positive review about them, run from that company.

I decided to use wepay for a surprise birthday party that I was planning for my fiance in Hawaii to collect all of the funds for the group tickets as Hawaii airlines allows one point of contact to purchase the tickets only. Wepay seemed to be the most logical choice as it provided transparency of funds for everyone traveling in the group. I set up the account in Feb 2013. At first it was fine, I was able to speak to a live person and they were generally great. However during the course of the months apparently their policy has changed where you are able to speak to a live person everything is via email. They never sent a notification of this policy change. So noew the trip purchasing date is approaching and ppl are beginning to pay and I check the account and wepay has added a 28 day hold on all funds two weeks before i have to buy the tickets!!1 Never mind that I initially had reserves removed when I was able to speak with a live person back in March, but somehow they were added back to the account without me knowing. I contact them and they ask for more verifying info fb, address etc and they release the funds. A few days later another person pays and again reserves are placed back on the account! I contact them and now a new person is telling me they need to verify my ss# and so I give them that and I even uploaded the flight contract from Hawaiian Airlines so that they could see I am not running some fraud event. I have heard nothing from them in 2 days and they still have my friends money on hold that he expects to be applied to his ticket which may not occur due to wepay's ineptitude in handling online transactions. They are not better than paypal, albeit surprisingly worse. Stay far away from this company if you require expediency, transparency and customer service that involves TALKING on the phone to a real person. Ironically they ask for all of this personal information but you cant event talk to a person...reeks of shadiness to me and I have placed fraud alerts on my credit reports as a result as I do not trust this fly by night company that changes policies without informing customers...a bank or cc company would never do that as you are dealing with people's funds and transparency and information are paramount! DO NOT USE!!

WePay prides itself as being different from [external reference] and while [external reference] certainly has a few issues of its own, WePay is very far behind. It also prides itself for its personalized customer service, but that is easily said when they only communicate to inform you that your account is being terminated. In the meantime, emails remain unanswered. This is my experience. I signed up with WePay and within a few minutes, I was good to go. I filled in some very basic information, such as name, phone, address and SS #/ EIN. I also uploaded a link with reviews from our clients. As for many other customers, WePay started processing payments for me and then one of them stayed in pending mode. I contacted customer support and Charlie informed me that our information couldn't be verified and suggested to re-enter it, which we did. Then.... nothing. After several unanswered email, I was simply informed that my information couldn't be verified and that therefore the payment had been cancelled and my account terminated. WePay did not even ask me for proof of ID and address. Their procedures seem very arbitrary and do not display proper due diligence, in a field in which it is absolutely paramount. My customer and myself were left hanging for 3 full days, after which I but also my client received an email from WePay in which they explained that they would not be processing any further payment for us. For a company which prides itself with customer support, this is an interesting one. Our client, very understandably, has now lost trust in service providers such as WePay and [external reference], but also, questions our honesty. It is appalling that WePay can so quickly damage a reputation which I have put so much work into building. I warn current customers and people considering WePay. My situation is far from isolated. Do not give them a chance to damage your business.

SCAM! SCAM! SCAM! Worst company I ever worked with. I have been their customer for more than 3 months. I have processed around 3k in payments. Yesterday I have recieved an email saying that my account cannot be verified. So I contacted support: Chris: Hey there →I have just received an email from you saying We could not verify the information you submitted to verify your account Kurt Winter. →My name is Kurt Winter →and my email is [email protected] →I just didnt get it. I have been your customer for a while Chris: let me see here →sure Chris: ok Chris: Unfortunately we won't be able to process payments for your account. Our banks and processors hold us to strict guidelines on what we can and can't process for, and we won't be able to offer you our services. Chris: I am really sorry for the inconvenience →well. I still got money on your account →And I need them as soon as possible →helloooooo ------- no response. Dont even try to open account with this scammers!

All the negative remarks posted here are correct. We are a physician's office and they arbitrarily closed our account and held a payment after services had been rendered. We will file complaints with BBB and post to every possible website so they are known for their unprofessional ways.