WePayReviews of wepay.com

I have, over the past few days, one of the worst experiences with a payment processor I have ever had. I created a campaign on gofundme with the idea of getting start up funds for my business. Unfortunately, I did not research gofundme's payment processor before I created the campaign as I would have probably gone with another service. A day after setting up my campaign I received a sizable donation from a good client of mine. I was elated that the campaign was already off to a good start but then things started going downhill from there. After waiting 3 days for the "payment to be processed" I finally saw the funds in my WePay account. I also noticed that there was a payment deferral placed on the entirety of the funds place in my account. When I tried to contact their customer support via their live chat I connected with a customer service rep named Reggie and explained the immediacy in the need of releasing my funds to my bank account. Reggie then left me a canned response saying that they were going to hold my balance for a full 30 days to protect ME against "charge backs". What other payment processor holds on to funds for 30 days? Seriously? I know very well my merchant account services pays overnight so why, in this digital age, does it take that long to process a payment? When I tried to explain my situation further the chat session was summarily ended and the live chat function on the webpage was disabled for me. So here I am, wondering if I will ever see the funds my client sent to me. I have contacted gofundme themselves to see if there is anything they can do, but as of right now I would say having any dealings with WePay is a risky proposition at best and a nightmare at worst. Daniel Anderson Holy City Computer Services Edit: WePay insisted on keeping my money for an entire month no matter what information I provided them, including an email between me and one of the donors wherein he explicitly mentioned the donation as being something he intended. Ended up having them refund the donor but WePay says it can take up to 5 days for that to go through as well. This is the worst company I have ever had the displeasure of working with. I hope other people considering their services find a more reputable company to work with.

Shut down my gofundme account back in July 2014, originally set up to raise funds for my brothers funeral. Now, in February of 2015, i received a message saying that someone that donated asked for a refund, and i'm being charged back $100. Sent an e-mail to customer service, and never received a reply. Today, they emailed me and said they were going to debit my account for the charges. Two problems with this, #1: No response to the original e-mail asking for clarification. #2: I am not comfortable with ANY company telling me that they're going to debit my account, especially when my account was shut down literally 7 months ago. I see the replies to older reviews from wepay, but where are the replies to the new reviews? What a horrible way to run a business.

I started a GoFundMe Campaign for my High School's Senior Project. I was struggling with the money, and one of my teachers suggested a GoFundMe campaign to help raise money. So I started one to raise the money. Within 20 or so days, I raised $397 from family and friends. All of their PERSONAL money. I withdrew that money as I was ready to buy parts for my project, and it said on WePay and GoFundMe, that it was withdrawn on Dec. 15th, 2014 to my mother's bank account (Set up the WePay in her name because I am under 18.) We go to look at the bank account, and we have not seen a single cent. Checked again today, and there has been nothing. I sent a complaint email to them, and if they cannot resolve this issue, I will do everything in my power to take legal action and get the word out that WePay SCAMS people out of their money. If GoFundMe is a legitimate business, they will switch over to a different withdrawal method, as WePay is TERRIBLE. I hope this can get the word out about them.

I have been in business 7 years and processed over a million dollars in that time. I signed up through Freshbooks as I was told it was a new service they offer and was under the impression it was their business. Short story 2 weeks later they cancel 6 payments in 1 day with the excuse of "Suspicious activity". Didn't even bother to contact me before doing that to confirm it is a Client I deal personally with everyday. I have other payments show as declined but the customer has reported to me that the money has been deducted from their account anyway. Needless to say I have dropped them like a hot potatoe and told Freshbooks to evaluate who they do business with. Forget using these Wepay they suck!

I had a gofundme page to raise money for an upcoming surgery. The first two payments I received went through without a problem, then my third payment was held in "processing" for days. I asked their online service why and they claimed they needed to manually process some payments and I would have my funds in a few days. On the 5th day of waiting, I attempted to click on the transaction to see if it was finished pending and a 404 error message came up. I asked the online support why this was the case and they told me my account was considered high risk and they would no longer be processing payments for me. To top it off, an email was sent to me saying "My request to have my account closed had been processed." I DID NOT even request my account to be closed, they deleted it WITHOUT my consent and the donation that didn't process has still NOT been refunded to the donor. So now I can't even view past transactions and wepay email support has only responded to me with generic messages. STAY FAR AWAY from wepay. If you think paypal is bad, wepay is so much worse. They will hold onto your money, the customer service reps are dishonest and misleading, they KNEW my account was going to be closed and they continued to make me believe I would be receiving my funds.

I raised close to $4000 and still haven't seen a cent of it. I first contacted WePay (via gofundme.com) 4 days after the first transition was supposed to be deposited in my account to see what was happening, and if they had the proper account info. I was told that it just took longer and I should be patient. Fast forward to 11 days after my first withdrawal and I still haven't received a dime. I have had over 30 emails and I am told that they had the wrong transit number and they were waiting for my bank to reject the deposits. I checked with my bank and no deposits were ever made to the improper number. It also took up to the 17th email to find out that they had the incorrect number as they kept giving me the last for digits (which were correct.) I think the biggest issue I have is that they have no real phone support and as far as I can see they only have 6 customer service people. When you call and hit any prompt other than 4 it gives you a pre-recorded message and then hangs up on you. Or if you hit 4 you get to be on hold for up to 10 minutes until someone answers (this is only happened once) or it automatically hangs up on you. As of right now I am on my 16th call to them and I have been hung up on 15 of those times. I'm at minute 3:41 so I will probably be placing call 17 in a few minutes. Also in my emails I keep getting told that the engineers are working on it. They have the correct information now so how hard is it to deposit the thousands of dollars that they owe me?! I would give a ZERO star if it was an option. Update: (Sept 8th) I am now at day 14 of the saga to get money. I have an email confirmation that $3400 was deposited to my account on Saturday night, when I emailed this morning to get a confirmation number and more information I was told that it was being deposited tonight at midnight. It's as if they don't even care and are just sending me made up information, do they know that emails are in writing? If you're going to lie to me do it over the phone. I now have no funds in my bank account, am overdue on all of my bills and certain that I will never see any of the money donated. I'm hoping the little food I have at home will last until payday because that will come before any of the money I raised.

Their review process of transactions, deposits and chargebacks is whimsical at best. They will leave you in the lurch! I wouldn't trust them to process one Monopoly play dollar. They are a complete joke and like to play games. They are NOT to be relied upon. Sure, they want to minimize their exposure to fraud, but their review process is so gun-shy, it shuns honest people. If you look around on the internet, you will see tons of negative feedback about them. I hope that others discover that WePay's lack of transparency is hurting others and that they BOYCOTT this con payment processor.

Our company sells In-vitro diagnostic test kits for home use. We applied with our webshop several weeks ago. Everything was easy and fine. We verified our bank account and went through their trust centre. After our bank account was verified, we bought their expensive Magento payment plugin on a 3rd party developers website. Our developer has put a week developing in it to get it working. Transactions were going fine and nothing seemed to be the problem, but that was until the first withdrawal. Without any reasons mentioned, it was canceled. I contacted customer support and they said it was because their Trust and Safety team is concerned about our business not being based in the United States. This is nonsense! On their website, in our account we can select which country our company is from, that can be the Netherlands. We clearly mentioned that we are a Dutch entity with a local distributor in the US on our website. If their service is only limited to US-based companies then why put such option in their website anyway? Why didn't they check out our website before accepting payments from our customers? Anyway, I have informed them about this and they said they would keep our money for 60 days during high risk chargeback now and cancel all pending payments and closed our account. They didn’t care whether we already shipped all orders. They clearly do not care about their merchants businesses. This is a big warning to everyone, don’t do business with Wepay, they just don’t care about anyone. We’re very disappointed and still in shock that such bad unprofessional practice still exist these days.