WePayReviews of wepay.com

Wepay has done away with their customer service number. Now it is "chat." This is useless because when I reset my password, they tell me they are texting me a code. The code never arrives. I go to the "chat" and am told that they will e-mail it to me. The e-mail that tells me that they are going to e-mail it to arrives, but no code arrives. I have checked spam folders, filters, etc....NO CODE FROM WEPAY. It is unacceptable to not be able to retrieve my money. Their agents never really answer direct questions, they only say that they are sorry and that they are sending another one. Why don't they just give me the code in the e-mail? At any rate, there is ZERO customer service, and they are holding on to several hundred dollars that I need.

My daughter was in a very bad car accident, and this money was to help with medical bills. My campaign manager requested funds on 4/9(almost 1 month ago). I have yet to receive those funds! I have received small weekly payments that people donated after the initial amount was requested. So where is the other money? My campaign manager contacted you guys and said it was a problem on your end and it would be resolved, but still hasnt!

Kyle was extremely unhelpful. He could not tell me what or where the charge on my account came from. His only repetitive response was to file a dispute with my credit card company which I had already done. I then did some research online and see MANY negative reviews including the Better Business Bureau. I would recommend anyone who sees this company on their account immediately review it. Avoid companies that use this service because they are untrustworthy by association. Negative Negative Negative

I have used go fund for help on Facebook I lost my son. My uncle donated to help with his burial they sent my money with someone else's name to my account and it was sent back. I cannot bury my son now and do not know what to do this is so much for me to take. There is no way I can talk to a person at we pay and I am a wreak. Why say this is here to help and it does not work I thought I had that and was counting on it you got the money but due to your error it is now gone and my baby is sitting in a coffin in a funeral home and cannot be put to rest

My daughter-in-law created a fundraiser on you caring's website to help abandoned animals. I donated $100 because animals are my passion. I could've given her the $100 directly but I wanted to support her and help the fundraiser gain speed. Now We Pay will not release the money to her and she's trying to get in touch with them and not an email $8/hour worker who only answers the way she's told to talk to customers. My daughter-in-law never signed up for We Pay, the fundraising money was sent there automatically. She has still not signed up because she is taking a moral stance of not giving out her private information to a company that won't identify itself. You see, we pay doesn't give out phone numbers for customer problems. This is plain wrong. I ran an advertising company for 30 years. You bed over backwards for customers, you don't give them the finger when there's a problem. I've never heard anything like this. Companies like We Pay need to be deserted and called out for giving the finger to customers. The $100 I sent to her in July of 2014 is still being held by We Pay and they still will not give out a phone number. We Pay is an unethical company the way I look at it.

I didn't choose to have my money sent to WePay, YouCaring did it for me, without asking, without my consent. Now my money is sitting at WePay and they refuse to release it without either a bank account number or my social security number. Having been the victim of identity theft, TWICE, I refuse to give out my financial information to a company that won't provide a working phone number where you can talk to a human being. No Way. Paypal doesn't require your social security number to cut you a check (but Paypal wasn't offered to me when I signed up for YouCaring). "Rachel" at WePay refused to put me in touch with anyone, refused to give me the contact info for their legal dept so now I've filed a small claims suit for $212. That suit costs $55 to file. WePay refused to return the money to YouCaring. YouCaring refers me back to WePay - I've been relegated to a 'loop of death' where both pass the buck and neither has a phone number.... (these new age companies run by self-absorbed millennials are creating an insane new world on the web where they take your money and run, provide no phone numbers and only communicate via once-a-day emails from scripts). So now I must pay $55 to get the $212 in donations that's supposed to go to hurt and helpless animals. Thanks for nothing WePay - this certainly was an education in doing business with millennials. JUST SAY NO TO WEPAY AND YOUCARING AND OTHER SIMILAR START UPS.

Help! My clients paid 600.00 each on the BOOKFRESH website on March 7, 2015. They confirmed that the charges cleared their accounts. WEPAY will not respond to my inquiries.... Book fresh gave me the same telephone # for WEepay as I have. Guess what? The automated phone services refers you to the website.... There is no "live chat". Book fresh tells me that they are completely separate companies.... Then why can my clients book and pay for a session on 1 website? My small business is in real trouble.... This is my rent money that WEPAY is holding...... Each day the date for funds available changes......... I am giving them until the end of the day and then Im going to have my clients cancel the charges..... Scam!!!!!!!

Let me first start off by saying that I have always been a big supporter and fan of Wepay. Their solution is perfect for a web design and development company like mine and I have referred them to about 4 clients of mine ( 1 of whom had the same issue i am about to describe ) . I received multiple payments in the past without issues. Always been very happy until 2 weeks ago .. I received a payment for $705 and then was told there would be a 1 week hold until it is released.. I waited that week and then I was told to wait another week. I waited another week. Keep in mind I operate a small business and cash flow is important.. I had to get a cash advance to be able to eat until this issue is resolved, although it doesn't seem likely. I was told by (NAME), and (NAME) that my funds would be released today, the 18th for sure. After not seeing anything, I contacted them and did not receive any answers as of yet as to where my funds are. More alarming is the fact that my reserve now shows: "Your funds are temporarily held in reserve to cover any potential chargebacks or disputes you may receive from customers. If you receive over $0.00 in 56 days, the excess funds will be available in 56 days. Learn more" Edit: They have now shut down my account, and are telling me that they will hold to my $705 for 30 days... I asked them to refund the payment, will update on how that goes.