WePayReviews of wepay.com

I signed up with WePay based on a recommendation by my CRM to process my credit card payments. I am a brand new business and as anyone knows who has started their own business and paid for it themselves, not having access to the funds you've rightfully earned is unacceptable and one of the biggest stressors you can face. I have just opened and in my first week of processing payments my business was deemed as high risk and my account has been frozen. I have no access to the funds I have processed and WePay is not responding to my attempts at resolving the situation. I can't believe they are still in business and haven't been shut down for theft. Perhaps it won't be long before they do...

Not really sure why WePay is so against being able to speak to an actual person, but it's pretty frustrating to have to wait for a response via email about something that would have taken two minutes over the phone. After reading other reviews, I realize I am not the only person with this disposition. I don't know if it's cost cutting or what, but if you have multiple customers complaining about the same problem, wouldn't you do something to solve said issue? Like hire a few phone reps? Even after online research, the only published phone number takes you to a recording saying to email them.

I really thought I would be able to get help with me a shop, however I had 1 donor, & I tried to get the money they would not let me get it like I really need this to start my career and help me out now. Then I go back to the account they deleted it.

For over a week, there has been a problem getting my money into my bank account and I am not getting an explanation as to why. All they are telling me is there is a technical issue. Totally unacceptable.

I set up an account with WePay only because Constant Contact said they were moving over to their payment format. It took me over 30 minutes and two tickets and over 5 emails. What could have taken place with one 30 second phone call wasted 30 minutes of my time. Clearly this company does not respect their customer base and does not understand business practices that grow a customer base. Very disappointed.

I lost my house in a fire and everything I had. I need my money to eat and get back on my feet! They will not respond to emails, I have sent them 2 and have not heard anything!

A absolute refusal to provide an answer to why my account was closed is unreasonable. WePay are the payment processors for a crowdfunding site that I had a campaign on. There was something that went wrong with my account with them. I have no clue as to what. I didn't do anything wrong that I could tell looking at their terms and conditions. They won't work with me. It took forever to get a response back from them, and their response of: "we’re not able to process payments for your account. Our banks and processors hold us to a strict guideline on what we can and cannot process through our site. Unfortunately, we will not be able to provide you or your business with our services. With regard to any questions you might have as to why this might have happened, unfortunately, I have no information for you. Our review process is proprietary and, therefore, no information is given out in situations like these." ...simply isn't good enough. I don't think no answer for why my account was closed is a sufficient answer. I set this up as a fundraising opportunity through a crowdfunding site for my daughters mission trip to Puerto Rico, and even had some donations that now won't see the light of day. I should have a least be given the opportunity to refute whatever reason they closed my account was. But I was refused the opportunity to do so.

I have tried contacting through email but have had no help if you all understood how bad I needed my donation. I was ok with the $24 being taken but I need the rest. I have emailed been told my bank account was wrong, then told it was ok, to contact donor who also told me it was pending from his bank, then third told it was a system error it would be fixed... 2 weeks later withdrawal request denied after asking when would it be fixed ? I feel like you guys are out of excuses. I dont know what to do because I cannot call you all or live chat I need to speak to a head department I need someone higher up. I do not want to take this any further. I have read about them doing this for MONTHS. I need this cash if I knew it would been so hard I would have asked PAYPAL.