WePayWePay is more than just a payments API. We deliver Fraud Protection, a great User Experience, and world class Support.
WePay (wepay.com) has 787 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
Showing 14 reviews with 3 stars · Clear filters
Darlene Reimers Moritz M.
I will use youcaring.com and Wepay.com in the future, because you do not charge a high Kick Back for this charitable organization....As long as you keep it VERY LOW I will continue to use you ♥
Barbara Curtis N.
it was worth a try I will do it again one day if needed!
Response from WePayJul 21, 2015
Hi Barbara, Thank you for the feedback although we are all a little puzzled as you indicated everything was great with our chatter Eldridge. If there is something we can improve on to make this a better experience for you, please let us know by following up at [email protected]. We always appreciate the feedback! Thank you, The WePay Customer Delight Team
Judith S.
I entered the chat and there was a significant wait for service, was informed how many were ahead of me in queue so I waited, changing tabs to do something else. When I returned only 2 minutes later, I had been logged of "for security reasons" and all my information that I was needing questions answered about was deleted and I had lost my place in queue! So I entered it again and had to take a phone call, and was logged out a second time! This time even my chat had been deleted! At least when I got a real person instead of the automated system I had a great experience. Eldridge was apologetic for the wait and the frustration of the log off, helpful, efficient and patient. Now, let's see if the account works!
Response from WePayJun 15, 2015
Hi Judith, Thanks so much for leaving the candid and honest feedback about your experience. We unfortunately have seen sometimes that customers will be logged out accidentally, which definitely does not create a good experience. We are looking into this so hopefully it does not happen in the future. We're very happy to hear though that once you were able to chat with our rep Eldridge, he was able to assist you quickly and efficiently. If you have any other feedback, we definitely welcome it! -The WePay Customer Delight Team
Don I.
I you are going to send a request for me to review and the first question is ticket #, maybe you should include ticket number in your email. I had to go back through a month of emails to find it. Other than that the site was easy to use and even though there was a slight delay, it was fixed promptly.
Response from WePayMay 1, 2015
Hi Don, thank you for candid feedback and we apologize that it was so difficult for you to find the ticket number to leave us feedback here. We also apologize for the downtime on the website, we have been making some major updates that hopefully will prevent this in the future. Despite some difficulties though, we are happy to hear that our team was able to assist you promptly! Please let us know if we can help out with anything else in the future. -The WePay Customer Delight Team
Jonah
Hi. My first payment did not clear and I could not get a timely response as to why not. Eventually it became clear that I needed to provide some documents which I then proceeded to do (why this was not asked of me upfront, I don't know). After that it still took time to hear back from WePay. Confusing phone menu choices and slow response to email.
Response from WePayApr 7, 2015
Hi Jonah, Thank you for the feedback about your experience. We are working to have our system be more proactive in asking for information (as in this case), so hopefully this situation doesn't happen in the future. We are very sorry for the delay it caused. If there is anything else we can do to assist now though, please let us know! -The WePay Customer Delight Team
Wiliam
I just don't understand why it takes 5 days or more for the deposits to hit my bank. These financial transactions happen at the speed of light now. I always find it interesting that when I pay for something, it is taken out of my bank that very minute, but when I'm supposed to receive a payment, it takes days, sometimes a week or longer. Especially since this is a for profit service. You get your fee off the top, immediately. That's my only gripe. Otherwise, the service is exactly what I expect. Other than the one issue of having to re-enter my bank information because of some kind of glitch with your computer systems and then had to wait an additional four days for the deposit to go through, the service is what I expect it to be. Quite convenient.
Response from WePayMay 27, 2014
Hi William, Thank you for the honest feedback. Deposits (or Withdrawals) are something we're always working to improve. We're also improving the transparency surrounding transactions through improvements to reporting and the way we display information in the "Merchant Center" once you've logged in. The reality is that withdrawal timing can vary for a number of reasons, but it should be consistent for the vast majority of withdrawals: 1) reserves, 2) monitoring for fraud/compliance/etc., 3) missed withdrawal cutoff time at 4PM, or 4) weekly/monthly withdrawals instead of daily withdrawals. If you're concerned, you can always reach out to us at [email protected], and we'd be happy to look into possible issues. While we understand that it can be frustrating not to receive your funds immediately, know that we are working on making them faster. Thanks, WePay Team